Is 2016 the time for a change? Join us on this journey – people first!
We pride ourselves on creating teams where people can be themselves, so that they can deliver positively OUTRAGEOUS service, in order to grow our company and each other.
Our focus is to put PEOPLE at the heart of everything we do. We believe in creating a genuine and caring team who come to work to have fun.
We are looking to recruit a Maintenance Supervisor who takes pride in every little job with an eye for detail and a passion for excellence.
If you love delivering a quality product, are Passionate about being part of a team with Spirit and Personality and believe there is no such thing as second best, then please read on as you’re somebody we want within our team.
Reporting to the Facilities Manager you will assist in the maintenance function of the hotel, including decorating, refrigeration, heating, air conditioning, plumbing, electrical, ground care and preventative maintenance whilst ensuring cost control, protection of assets, employees and guest safety, and enhanced customer satisfaction.
DUTIES & RESPONSIBILITIES:
Ensure that you:
- Have a thorough knowledge of all plant and equipment in the hotel and maintain these in efficient working order by following routine maintenance procedures.
- Supervise the Team members ensuring day to day tasks are carried out to the required standards.
- Be responsible for the Planned Preventative Maintenance schedule ensuring all tasks are carried out in accordance with the schedule.
- Adopt a proactive approach by carrying out a regular walk round the hotel and grounds to ensure potential problems are dealt with promptly.
- Carry out short term (reactive) maintenance work e.g. repairs affecting guest bedrooms and services as a matter of urgency while adhering to all safety procedures and causing minimum disruption to guests.
- Carry out ad hoc decorating work.
- Carry out weekly check of all fire alarms within the hotel and take action in line with Standard Operating Procedures
- Deal with complaints/ problems politely and positively and make every effort to resolve them. If you cannot resolve them refer to your General Manager.
- Liaise daily with all departments and deal appropriately with any maintenance issues raised, giving priority to those issues which compromise Health & Safety Procedures if any are found to be faulty.
- Have knowledge of and manage hotel security, emergency procedures, FLS and crisis management
- Host the monthly FLS and Crisis Management meetings and distribute the meeting minutes.
- Respect guests’ privacy at all times.
- Liaise with contractors on site to ensure that Permits to Work are completed in compliance with Company Health & Safety procedures. Act as Clerk of Works to regulate work carried out by contractors.
- Carry out work on ad hoc projects using your skills and knowledge to ensure the most efficient and effective outcome for the hotels.
- Use, operate and store all tools , equipment and materials safely and securely to comply with statutory regulations g. COSHH
- Respond to call outs in line with rota and department standard practice.
- Carry out checks of maintenance materials at least weekly, keeping stock levels to the minimum necessary to maintain continuity of service.
- Maintain operational standards to the highest possible level in respect of service, hygiene, health and safety and ensure that there is minimal wastage.
- Train and develop team members.
- Assist Facilities Manager with managing the day to day staffing requirements, plan and assign work and establish performance and development goals for team members. Provide mentoring, coaching and regular feedback to help manage conflict and improve team member’s performance.
- Assist Facilities Manager with maintaining and ordering parts and supplies in a timely and efficient manner while minimising waste and maintaining “green” initiative.
- Manage the Maintenance department in the absence of the Facilities Manager
*
Self-Management
- Comply with hotel rules and regulations and provisions contained in the employment handbook.
- Comply with company grooming and uniform standards.
- Comply with timekeeping and attendance policies.
- Actively participate in training and development programs and maximise opportunities for self-development.
Customer Service
Demonstrate service attributes in accordance with industry expectations and company standards to include: –
- Being attentive to guests.
- Accurately and promptly fulfilling guest requests.
- Understand and anticipate guest needs.
- Maintain a high level of knowledge which will enhance the guest experience.
- Demonstrate a service attitude that exceeds expectations.
- Take appropriate action to resolve guest complaints.
- Appreciate the dynamic nature of the hotel industry and extend these service attributes to all internal customers.
- Be able to promote the hotel products and services.
- Maintain a high level of product and service knowledge about all Cycas hotels in your region.
Health Safety & Security
- Demonstrate an understanding and an awareness of all policies and procedures relating to Health, Hygiene and Fire Life Safety.
- Familiarise yourself with emergency and evacuation procedures.
- Ensure all security incidents, accidents and near misses are always logged in a timely manner and brought to the attention of your line manager.
General
Comply with the company corporate code of conduct at all times.
- Familiarise yourself with our Cycas values and behaviours.
- Perform other tasks at the level of the role as directed by your line manager in pursuit of the achievement of business goals.
- Desire and ability to improve your knowledge and abilities through on-going training.
- Ability to work as part of a diverse team with colleagues from different viewpoints, cultures and countries.
- Pro-actively pursue all practices in-line with company environmental and energy saving initiatives.
We are too ‘CYCAS’ to be grumpy. …. It’s not over until we get a smile!
*
*
***Cycas Hospitality is a hotel management company specialising in extended-stay hotels. We manage a number of award winning hotels throughout Europe***
HOW TO APPLY
If you believe you have what it takes and want to be part of our team, then we want to hear from you!
Please apply in writing by email attaching your CV along with your current salary and notice period and answering the following question:
Q: ‘What QUIRKY qualities would you personally bring to our team?
Please be advised that if you do not hear from us by 31st August 2016 your application has unfortunately been unsuccessful.
SALARY BANDING
£18,000 – £20,000 per annum
Excellent company benefits
***All offers of employment is conditional on the receipt of two satisfactory references being obtained from the referees provided to us on your application and proof of your eligibility to work in the United Kingdom.***
Job Type: Full-time
Required experience:
No comments:
Post a Comment