Is 2016 time for a change?
We pride ourselves on creating teams where people can be themselves, so that they can deliver positively OUTRAGEOUS service, in order to grow our company and each other.
Our focus is to put PEOPLE at the heart of everything we do. We believe in hiring the smile and training and developing talent to create genuine and caring teams who come to work to have fun.
Can you inspire and influence a winning team to be the best that they can be? Can you deliver the Holiday Inn Promise to potential customers and win them over with your individuality and passion for the brand?
If you love providing Customer Service and believe there is no second best when driving key profit in a hotel by offering real service, a place to be among friendly people and a space to work, relax and have fun, then you’re the person we want to be a part of our Holiday Inn team.
Located in one of London’s most exciting regeneration areas, within Europe’s largest urban shopping centre, Westfield Stratford City, Holiday Inn is superbly located next door to the Queen Elizabeth Olympic Park and only a short tube journey from Canary Wharf, the O2 and the ExCeL Centre.
The hotel has 188 vibrant interior designed guest rooms with 150 seater ‘Twenty Twelve’ restaurant and ‘The Stadium’ lounge bar and terrace offering alfresco dining with panoramic views over the Olympic Park. Seven state of the art meeting rooms, all with natural day light can cater for up to 100 delegates.
Now that the Holiday Inn relaunch has been completed around the world, all of our guests are finding we offer even better quality and service. We are looking for individuals with confidence, a strong work ethic, dedication and a ‘whatever it takes’ attitude to get the job done, whilst maintaining our global reputation for friendly service comfort and value. Reporting to the Reception Manager, your core purpose is to:
DUTIES & RESPONSIBILITIES:
Key Tasks
- To ensure that your team are developed to provide a hospitable service in line with the Standards Training Manual.
- To ensure that your team are aware of hotel availability and take every opportunity to maximise room sales.
- To develop your team to anticipate guest needs, act upon and follow up guest requests and deliver a level of service and responsiveness that generates compliments.
- To have a full understanding of all systems and programmes e.g. Holidex, Opera, IHG Rewards Club etc.
- To display a pro-active and innovative approach to skills development and standards enhancement with your team.
- Ensure communication procedures are effective and efficient on a day to day basis, so that service standards are not compromised.
- Establish and maintain strict security procedures within your department, reporting any potential risks to your line manager.
- Display a pro-active and consistent approach to stock control, cost control and cash control.
- Actively develop positive and effective communication between the Reception team and the Housekeeping team.
- Ensure that you and all team members have a sound knowledge of the local area regarding history, places of interest and special events and where further information can be obtained.
- To be able to act with initiative, planning for the future and possible consequences. Being pro-active in getting things done and exceeding expectations of both guests and colleagues where possible.
- To develop interactive customer relations and to be aware of any possible future requirements. To relay such information to your manager for the enhancement of customer expectation.
- To build a consensus and negotiate mutually beneficial solutions to problems.
- To carry out Duty Management functions as required.
Experience Required:
- Hotel experience
- OPERA knowledge
- HOLIDEX knowledge preferred
- Experience in a supervisory role within Reservations/Front Office
- Ability to communicate clearly and concisely
- Customer focused “ No problem mentality”
- Smart professional appearance
- Passionate about Standards
- Keen eye for details
- Excellent organisational skills
- A sense of humour
We are too ‘Cycas’ to be grumpy …… It’s not over until we get a smile!
*** Cycas Hospitality is a hotel management company specialising in extended-stay hotels. We manage a number of award winning hotels throughout Europe. ***
If you believe you have what it takes and want to be part of our team and would like to help us being the best Holiday Inn within the UK & Ireland, then we want to hear from you!
Please apply in writing by email attaching your CV along with your current salary and notice period and answering the following question:
WHAT QUIRKY QUALITIES WOULD YOU PERSONALLY BRING TO THE HOLIDAY INN TEAM
At Holiday Inn we want our guests to relax and be themselves which means we need team members to:
- Be you – by being natural, professional and personable in the way you are with people
- Get ready – by taking notice and using your knowledge so that you are prepared for anything
- Show you care – by being thoughtful n the way you welcome and connect with guests
- Take Action – by showing initiative, taking ownership and going the extra mile
Closing date for applications: 25th August 2016. Please be advised that if you do not hear from us by 31st August 2016, your application has unfortunately been unsuccessful.
Salary Banding: £17,000 – £18,000 per annum
All offers of employment are conditional on the receipt of two satisfactory references being obtained from the referees provided to us on your application and proof of your eligibility to work in the United Kingdom.
No comments:
Post a Comment