Database Administrator - Thunderhead - Elstree

The Database Administrator is a pivotal role in ensuring the success of the Thunderhead Platform and is responsible for making sure that the platform delivers successfully in the enterprise environment. This means that performance, reliability and scalability need to be tested on many platforms.

You’ll be maintaining our Database and windows servers, ensuring our thriving business is running in optimum condition.

You’d be a great fit for the role if you know how to diagnose database performance problems and have been the go to person for DBA issues before.

Our SaaS Operations team are integral to our success as a company – fast paced and ever-evolving, a talented group of people who believe that with the right technology and the right attitude, they can revolutionize the world of software development and delivery. And if you joined us, you’d become an important part of the Thunderhead team. You’ll be joining a team of brilliant people, focused on delivery outstanding service to your team and our customer base.

You’ll also have the opportunity to work on many other things including:

Data analytics

Data modelling

If you’re an Administrator looking to be valued within a group of bright people, delivering an award winning cloud-based solution in an innovative organization, then this might just be the role for you!

Who are we?

Thunderhead is a privately owned software company, who since launching in 2004, has become a recognized global leader in the customer engagement market. With its cloud-based, intuitive ONE Engagement Hub, Thunderhead joins up web, mobile, in-store and contact centre customer experiences giving brands a multi-dimensional understanding of customer journeys and enabling actionable conversations in real time.

Thunderhead is also a recognized global leader in the customer and business communications market. Thunderhead has advanced the enterprise communications market with Smart Communications, the only SaaS solution that gives business users ultimate control to create, manage and deliver personalized, multi-channel customer and business communications.

About Smart Communications

Businesses around the world engage with their customers and each other every day. As communications and interactions with customers and partners become more complex, businesses now recognise that communications increasingly take place in an interactive and real-time context and are critical to success. The Smart Communications suite of solutions helps businesses to move beyond traditional enterprise communications using the most modern architecture and cloud capabilities.

Today, hundreds of brands globally from a diverse range of demanding industry segments including banking, insurance, government, retail and telecoms are using Smart Communications to deliver the new generation of customer and business communications.

A division of Thunderhead, Smart Communications is headquartered in London and serves its customers from offices located in North America, Europe and Asia Pacific.

What we’re looking for:
You might be a great fit for the team if you’re a passionate technologist, an analytical thinker, tenacious, forward thinking and problem solver with a strong background in database administration. To do a great job in this position, experience can include:

On-call troubleshooting experience with at least one production SQL Server for a year. You don’t have to be the only DBA or have DBA in your job description, but you should have been the one person that the company would call if the SQL Server service stopped working.

Finding DMV queries to answer questions about server-level performance. Experience with TDE and SQL server always on. Any experience working with SQL Azure or running Database in the public cloud is a bonus.

Experience with other BigData/NoSQL solutions (e.g. Key-Value, Document and In-Memory databases).

The responsibilities of the role include:
Ensuring that all database servers are backed up in a way that meets the business’s Recovery Point Objectives (RPO).

Testing backups to ensure we can meet the organization’s Recovery Time Objectives (RTO).

Troubleshooting SQL Server service outages as they occur, including some after-hours and weekend coverage.

Configure SQL Server monitoring utilities to minimize false alarms.

Install and configure new SQL Servers.

Deploy database change scripts as a part of application upgrades.

When performance issues arise, determine the most effective way to increase performance, server configuration changes, or index/query changes.

Supporting the Window Environment.

Document the company’s database environment.

What’s the deal?

We will provide you with a series of challenge projects together with the tools, equipment and support to give you the best possible chance of succeeding. Salary depends on experience but is highly competitive and includes an annual bonus tied to both your and the company’s performance. In addition to joining a collaborative, friendly environment, we provide a range of other benefits, including extensive health insurance, subsidised gym membership, leisure travel insurance, pension contribution, Cycle2Work and childcare vouchers, as well as 25 days holiday allowance.

We’re located in Elstree just next to junction 4 of the M1 – it’s commutable in about an hour from Reading, Northampton, Cambridge and most parts of London.

So if we interest you , please let us know by applying for this position and tell us all about yourself.

Please note: we only consider applicants with current legal right to work in the countries in which our positions are based. All qualified applicants will receive consideration for employment regardless of race, colour, religion, sex, or national origin.

To learn more about Thunderhead visit:
Website: www.thunderhead.com/smart-communications LinkedIn: www.linkedin.com/company/thunderhead-.-com