Stadium Store Manager/Operations - STM - The Football Association - Wembley Stadium

Stadium Store Manager/Operations Closing date: midnight, 18th August 2016 Our Organisation: The Football Association (The FA) is the governing body of football in England and has the responsibility to promote and develop the game at all levels from grass roots through to the professional game, The FA Cup and the England International teams. Role specifics: The Stadium Store Manager/Operations will ensure the effective management of the Stadium Store on a day to day basis and will be responsible for delivering retail operations to internal units, and assisting with the set-up of external units managed by an external provider. With a full range of operational KPI’s the Store Manager will be expected to maximize sales through effective staff distribution across all the allocated retail areas. The post holder will also ensure the retail areas have high merchandising standards and service levels, to increase sales by planning a commercial store layout. The aim is to maximize store profit and manage customer expectation, demand high commercial standards and have effective stock management and this role will be essential in achieving this. Key responsibilities include: Ensure sales targets are achieved by fully maximizing all opportunities To ensure event programme sales are maximized in all retail areas Manage the staff training to ensure the team are fully equipped to meet visitor expectations To ensure the store is visually merchandised to the highest standards Daily briefings to keep all members of the team aware of activity in the store and the wider business To ensure weekly emails to brief all retail team members of activity/promotions To ensure clear sales targets are displayed for the retail team To ensure the store is open and ready to operate for advertised trading hours Assist with the retail recruitment and manage performance and development of the team Ensure the retail team are able to provide effective after sales service to ensure loyalty and satisfaction Lead and monitor all H&S policies and procedures to ensure a safe environment for staff and visitors Build working relationships with buying/stock control/tours/operations/ internal & external stakeholders and service providers Ensure sales floor stock densities and replenishment systems are at optimum level and operational efficiency Lead on security issues for the retail team and encourage minimal shrinkage through efficient handling of product and packaging Manage the cash management and reconciliation process ensuring cash collections are completed by cash in transit provider. Process the daily banking Be responsible for your team when assisting with stock counts/stock take To ensure all stock in retail areas are in a saleable condition with barcodes and prices Manage the retail hardware and request support from helpdesk with till issues To process and manage the sale area in store Ensure effective and accurate inventory control in store Ensure the photography operation runs efficiently on a daily basis around tours, upselling the product To manage/prep event stock in and out of the business To manage stock levels on letters and numbers To manage poster replenishment alongside the buyer Ensure team are able to assist/process orders taken via the telephone Ensure the retail team supports tenants/event owners at the Stadium To support the 3 rd party retail service provider Process staff rotas and schedules to ensure all retail areas are staff and sales maximized. To ensure reports and rotas are kept up to date To process accurately stock transfers To process and manage accurate stock takes in your areas Develop and implement the store policy and procedures manual, continually updating to ensure all procedures are robustly executed. Please note that due to the adaptive nature of the role, flexibility is required to suit the needs of the business. This will include long and unsociable hours over the busy event periods. Who we are looking for: Someone with a depth of retail store management experience from department stores, chain stores or fashion/sports retailers. Someone who has a rounded management style who work with a variety of stakeholders. Someone who is able to spot commercial opportunity and react to the customer’s needs. Someone who is comfortable managing a fast paced environment and able to lead and motivate his/her team. Someone with experience of external retail units and planning. The Football Association Group promotes inclusion and diversity and welcomes applications from everyone. If you have any particular requirements in respect to the recruitment or interview process please mention this in your covering letter.

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