NHS Administrator/Receptionist (Bow) - Bromley by Bow - East London

Main Responsibilities:

• To start Reception on time in the morning and close up in the evening, ensuring Reception (and any other areas of the building as indicated by the Practice Manager) are secure


• To greet and receive patients and visitors in a courteous and helpful manner


• To ensure that the reception is not left unattended at any time


• To monitor and maintain the display areas of reception updating information for surgery and other local recourses as necessary


• To answer the telephone and take messages accurately, passing message to appropriate person in a timely manner


• To deal with routine verbal information, requests from patients and other callers in person and on the telephone


• To receive and record requests for home visits and pull notes ready for GP


• To book appropriate appointments for patients, either on the telephone or in person, with the Doctor and Nurse


• To keep patients informed of the reason why surgeries are running late when appropriate


• To mark patients as arrived on the Emis and Adastra system


• To pull patients notes in adequate time for surgeries


• To ensure medical records and other filing is handled correctly and stored promptly and accurately after use

Person Specification:

• Administrative Experience

Job Type: Part-time

Salary: £7.20 /hour