Administrative/claim handler - Claims Thru Us - London SE10

Administrative/Claim Handling position in SE10 (North Greenwich, London)
We are a regulated Claims Management Company trading since 2005, we have successfully helped thousands of people to win their financial claims which have resulted in millions of pounds in pay-outs. We run a small but efficient business in a relaxed and friendly environment.
Your role will be oriented to helping to the resolution of PPI complaints between our clients and financial institutions. There is not cold calling or any other form of telemarketing involved.

Job Duties:
General office duties such as:

• Data entry


• Printing and managing outgoing post


• Handling inbound and outbound calls from clients and financial institutions.


• Organize, manage and keep records of the claims on our case management system (training to use our system will be provided).

Claims handling activities such as:

• Dealing with client enquiries, either through the phone, email or post.


• Gathering and requesting information from our clients.


• Evaluate and analyse claim related documents and take the appropriate action.


• Liaise with financial institutions in writing or through the phone with the aim of resolving the case with a favourable outcome for our clients.

Your attributes:

• Claims handling experience is not necessary, but an excellent attitude towards work is a must.


• Administrative experience is desired.


• Clear and effective telephone skills.


• The ability to compose formal letters and emails


• The capacity to fully understand and evaluate written information.


• Able to develop and maintain a detailed understanding of the whole PPI claim process (training will be provided).


• Excellent attention to detail is a must.


• The ability to use common sense to resolve queries and problems.


• The ability to take decisions on your own.


• You should be able to actively manage your personal caseload, therefore having excellent timekeeping skills is very important.


• You have to be computer literate and have good working knowledge of Microsoft Office.

What we offer

• £8.00 per hour for the first 3 months then increased to £10.00


• Overtime pay


• 8 hours shifts with 1 hour paid lunch break (Mon – Friday 9:30 AM – 5:30 PM)


• 28 days holiday.


• Comprehensive training


• Relaxed and friendly environment, no dress code (you can come to work in your shorts if you wish!)

Job Type: Full-time

Salary: £10.00 /hour

Job Location:

Required experience: