About us Established in 1967, Wandle Housing currently own and manage around 7,000 homes across nine South London boroughs – and we’re still growing. We offer a great working environment right by London Bridge, a genuine team ethos, excellent training and career development opportunities, and the chance to be part of an ambitious, service-focused organisation making a big impact in South London. Everyone at Wandle plays a key part in helping those in housing need, and right now we’re looking for an insight professional to join our Customer Experience team as Customer Insight Officer.About the role
In this new role, your main responsibility will be to enable the organisation to have an improved and meaningful understanding of customers’ needs, aspirations and behaviours resulting in more effective targeting of current services and design of future services.
Day to day, you will analyse customer profiling data in order to inform a clear customer segmentation strategy, you will lead on customer journey mapping processes, you will analyse customer feedback obtained through qualitative and quantitative research methods and ensure all findings are communicated effectively to a range of stakeholders, including residents and the executive team.
About you
We see you coming from a business improvement and analytical background, ideally with experience in a customer services environment. You will be able to analyse complex sets of data regarding customer experience, and drive through business and process change with your findings. In addition, the ideal candidate will have: Excellent communications skills, with experience of delivering detailed and complex information in an understandable format to a range of audiences (essential)Experience in utilising customer segmentation techniques (essential)Good attention to detail and experience working with and analysing complex data sets (essential)Strong analytical skills (essential)Experience of engaging users of services directly in research including focus groups (essential)Project management experience
For more information, please see the role profile attached.
What we can offer you
In return for your dedication and commitment, we offer a competitive salary (£36,000) and reward package with a wide range of benefits that can be tailored to suit you, including pension, healthcare, season ticket loans, retail discounts and weekly fruit deliveries and an accessible office near London Bridge.
We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.
How to apply
To apply, please follow the link below to submit a CV and covering letter explaining how you meet the essential criteria.
The deadline for applications is 11.30pm on Sunday 28th February.
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