Show My Homework is the fastest growing company in the education technology sector. Recognised by BETT (the world’s leading learning technology showcase) for ‘Innovation in ICT’, our product is unrivalled in the marketplace and as a result we are rapidly expanding. This is an amazing opportunity to join a business that is in the relatively early stages of growth, yet has already built a dazzling reputation in the industry.
We are looking for an individual not just to carry out the duties laid out in the job description, but someone who will become a dedicated and valued member of our team and grow with the company. We are looking for a customer-oriented service representative to act as a liaison, provide product/services information and resolve any emerging problems that our clients might face with accuracy and efficiency. The target is to ensure excellent service standards and maintain high customer satisfaction.
Responsibilities
- Responsible for first line customer support (multi channels)
- Post sales follow up with client (school data managers and IT Network Managers)
- Follow communication procedures, guidelines and policies
- Supporting onboarding process for new customers
- Ensuring data is received on time, is accurate and in the correct format
- Build sustainable relationships of trust through open and interactive communication, take the extra mile to engage customers
- Identify and assess customers’ needs to achieve satisfaction
- Provide accurate, valid and complete information by using the right methods/tools
- Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
Requirements:
- First-class communication skills, both verbal and written.
- Highly organised and reliable.
- Prepared to work on own initiative as well as being part of a team.
- Ability to deal with a high volume of calls and email communications.
- Excellent skills in Excel and IT in general (although further training will be given).
- High degree of initiative with excellent documentation skills.
- Customer orientation and ability to adapt/respond to different types of characters
- Ability to multi-task, prioritise, and manage time effectively
Experience / Qualifications:
- Excellent computer skills including Excel / Word / Powerpoint.
- Experience with Zendesk or Desk.com (Desirable)
- Knowledge of the UK education system (Desirable)
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original job » Apply Now
Please review all application instructions before applying to Show My Homework.
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» Apply Now
Please review all application instructions before applying to Show My Homework.
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