Food and Beverage Assistant - Holiday Inn London - Stratford City - London E20

Is 2016 time for a change?

We pride ourselves on creating teams where people can be themselves, so that they can deliver positively OUTRAGEOUS service, in order to grow our company and each other.

Our focus is to put PEOPLE at the heart of everything we do. We believe in hiring the smile and training and developing talent to create genuine and caring teams who come to work to have fun.

Can you inspire and influence a winning team to be the best that they can be? Can you deliver the Holiday Inn Promise to potential customers and win them over with your individuality and passion for the brand?

If you love providing Customer Service and believe there is no second best when driving key profit in a hotel by offering real service, a place to be among friendly people and a space to work, relax and have fun, then you’re the person we want to be a part of our Holiday Inn team.

Located in one of London’s most exciting regeneration areas, within Europe’s largest urban shopping centre, Westfield Stratford City, Holiday Inn is superbly located next door to the Queen Elizabeth Olympic Park and only a short tube journey from Canary Wharf, the O2 and the ExCeL Centre.

The hotel has 188 vibrant interior designed guest rooms with a 150 seater Restaurant, Twenty Twelve, and ‘The Stadium View’ bar with terrace offering alfresco dining with panoramic views over the Queen Elizabeth Olympic Park. We also have seven state of the art meeting rooms, all with natural day light can cater for up to 100 delegates.

Now that the Holiday Inn relaunch has been completed around the world, all of our guests are finding we offer even better quality and service. We are looking for individuals with confidence, a strong work ethic, dedication and a ‘whatever it takes’ attitude to get the job done, whilst maintaining our global reputation for friendly service comfort and value. Reporting to the Food and Beverage Manager, your core purpose is to:

DUTIES & RESPONSIBILITIES:

Key Tasks

• Ensure that all guests are served to the company brand standards in our Restaurant, Bar, Room Service and Conference areas.


• Ensure that the highest standards of hospitality and welcome are demonstrated at all times within all food and beverage areas.


• Maintain high standards of cleanliness in the food and beverage areas


• To be aware of maintenance in the food and beverage areas and ensure that defects are reported immediately.


• To be aware and comply with all Health and Safety Regulations.

Experience Required:

• Customer Service experience


• Ability to communicate clearly and concisely


• Confident and courteous


• Customer focused “No problem mentality”


• Smart professional appearance


• Passionate about Standards


• Ability to keep calm in “pressure situations”


• Keen eye for details


• Excellent organisational skills


• A sense of humour

Nice to have:

• Previous experience in a similar role e.g. customer service


• Foundation food hygiene qualification


• Innovative

We are too ‘Cycas’ to be grumpy …… It’s not over until we get a smile!

*** Cycas Hospitality is a hotel management company specialising in extended-stay hotels. We manage a number of award winning hotels throughout Europe. ***

How to apply

If you believe you have what it takes and want to be part of our team, then we want to hear from you!

Please apply in writing by email attaching your CV along with your current salary and notice period and answering the following question:

WHAT QUIRKY QUALITIES WOULD YOU PERSONALLY BRING TO THE HOLIDAY INN TEAM?

At Holiday Inn we want our guests to relax and be themselves which means we need team members to:
Be you – by being natural, professional and personable in the way you are with people
Get ready – by taking notice and using your knowledge so that you are prepared for anything
Show you care – by being thoughtful n the way you welcome and connect with guests
Take Action – by showing initiative, taking ownership and going the extra mile

Closing date for applications 10th March 2016. Please be advised that if you do not hear from us by 20th March 2016, your application has unfortunately been unsuccessful.

All offers of employment are conditional on the receipt of two satisfactory references being obtained from the referees provided to us on your application and proof of your eligibility to work in the United Kingdom.

Job Type: Full-time

Salary: £15,000.00 /year