Admissions Officer - Arabic Speaker - Regents Education Services - London SW1X

The Company

Regents Education Services offers FREE personalised, professional advice and assistance to international students who wish to study abroad in the United Kingdom.

The role This is an exciting and demanding student recruitment role which will require you to build and maintain long-term relationships with our students. You will need to be comfortable working to targets and being measured on these.

The main purpose of the role is:

1) To convert student enquiries into registered students by identifying their needs and matching our programmes to give a best-fit solution

2) To advise the prospective student fully on what is expected when studying in their chosen university and ensure the student is fully prepared to succeed on their chosen programme

3) To consistently follow up on leads in order to determine validity and timescale for action, enrolment timing and moving hot leads through the pipeline

Additional responsibilities will include:

• To maintain a consistently high contact with prospects, students and enquiries through outbound activity


• To provide accurate responses to student enquiries, and relevant and up to date literature and information as appropriate, keeping accurate records of phone discussions


• To provide advice on entry requirements, fees, course structure, admissions and enrolment procedures and information about funding opportunities as required


• Where system data is not available, to respond to queries requesting such information from appropriate internal experts and amend / update system for future purposes as appropriate

What we’re looking for

The successful candidate will have outbound customer service and sales experience over the telephone. With experience of consistently hitting targets, they will be well-organised and self-disciplined with the ability to work quickly and calmly under pressure. Ideally, they will have previous call centre experience. With a genuine interest in helping students, they will have excellent customer service and communication skills, be able to build and develop good working relationships and will deal efficiently and patiently with all customers.

Job Type: Full-time

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