Refrigeration Engineer

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The gerneral purpose of the role is to carry out planned and reactive refrigeration maintenance tasks safely and to an agreed standard within a defined portfolio of stores to a required Service Level. To provide first line response to all emergencies during normal working hours and out of hours when on call.

Principal Accountabilities:

• To undertake all refrigeration reactive and planned maintenance tasks allocated and completed to an agreed standard


• Be available when on call to ensure effective response & resolution to satisfy customer needs and escalating where appropriate


• Ensure compliance with all health and safety requirements and adhere to best working practices at all times


• To sponsor and complete refrigeration surveys and technical reports as necessary and to cascade all key data to relevant personnel throughout field operations


• Undertake relevant HR processes including, notification of absence, holidays, training needs and completion of timesheets. You are what the client sees first; make a good impression (ensure you comply with dress code and maintain your vehicle in good condition).

Operational Accountabilities:

• Achievement of tasks within SLA times and work orders opened and closed in real time


• Timely completion of reactive and planned works carried out to agreed standards, achievement of first fix and equipment uptime


• Ensure parts and materials are ordered in a timely manner through company processes


• Compliance of Health and Safety regulations


• Timely submission on timesheets


• Deal with and make safe all Health & Safety related issues following processes laid down by the Health and Safety policy


• To manage task volumes in conjunction with the Planning and Despatch team


• Ensure appropriate audits and checks (seasonal) are carried out in line with standards provided


• To order and fit parts or components as prescribed by company procedures


• To notify the P&D team of procedural task condition on completion of works


• To provide regular updates to P&D team on task status


• Investigate and report in detail any problems and incidents


• To actively support colleagues building a teamwork approach


• To provide Refrigeration support as required


• To attend training courses as and when necessary


• Able to effectively diagnose and identify faults and failures with equipment and systems and provide effective solutions and escalate where necessary


• Achievement of service level agreements and key performance indicators through delivery of refrigeration processes in a safe working manner


• Delivering an excellent customer service resulting in asset uptime, first time fix, quality workmanship, timely work order closure

Specific Qualifications:

• ACRIB


• C&G 2079


• Full UK driving licence (Essential)


• CSCS card


• CO2 qualification (Essential)

Experience:

• Understanding of commercial refrigeration system technologies


• Significant experience ideally gained in retail environment


• Awareness of budgeting of parts and material usage

Knowledge: