Store Manager - London - Optical Express - London

Optical Express surgeons have performed over 1 million refractive surgery procedures worldwide. In a recent survey of 252,179 Optical Express patients, over 99% told us they would recommend us to their family and friends. Globally, our ophthalmic surgeons have a combined surgical experience of over 1,000 years practising ophthalmology and over 700 years performing refractive surgery. Every year in the UK, more than double the number of patients trust Optical Express to perform their laser eye surgery than any other provider. In a study completed in September 2014 of 336,381 Optical Express patients with the most common prescriptions we treat, over 99% achieved 20/20 vision or better following treatment.

Role: Store Manager
Location: London
Hours: 40
Competitive salary, bonus & benefits, full training will be given.

Role
We currently have a number of outstanding opportunities across the UK to join Optical Express as one of our Clinic Managers giving you the autonomy to drive operational efficiency for your Clinic. A key part of your role will be developing your team to deliver on sales, not only with Laser Eye Surgery and IntraOcular procedures but also with selling the benefits of purchasing products within Optical Express.Whilst driving performance throughout the clinic is key, taking the patient through a world-class customer journey is paramount.The ideal candidate may come from a strong retail background where world class customer service goes hand in hand with developing your team and generating sales. You will have strong working knowledge of a commercial sales environment and have robust analytical skills with the ability to provide resolutions to any issues that may arise.Day to day:

• Effectively and efficiently manage resources (staff / products) to meet customer demands


• Ensure the Clinic is presentable and maintains the highest standards of tidiness and cleanliness and promotes the professional image of Optical Express


• All Patient record files to be completed and filed as per Company best practice


• To recruit, induct, coach & support the team to ensure that all staff within the Clinic meet the acceptable levels of knowledge and competence


• Responsible for all aspects of Health and Safety for the Clinic and its employees to ensure that all guidelines and legal requirements are upheld


• Maintaining an up to date knowledge on all products and associated key features and benefits


• To ensure the Clinic team influences and advises potential patients on the most suitable and appropriate solution for their needs

We are looking for applicants who have strong experience within Store/Retail/ Clinic Management who can deliver and drive results by having a passion for people and by working closely with others in developing them through performance management.

The successful candidate will have a strong working knowledge of a commercial sales environment and possess excellent customer focus skills coupled with an ability to generate sales. You will also have excellent communication and presentation skills, be articulate, motivated to achieve and have a willingness to learn and progress within Optical Express