2nd Line Support Engineer

Our client is an expanding IT Support Company.

Increased growth has led to the opening of a new role for a 2nd Line Support Engineer to join their East London based operation.

Candidate Criteria:

* Microsoft Office 365

* Microsoft Server 2012 R2 – Experience managing Server 2012 R2 including Active Directory, DNS, DHCP and associated technologies.

* Virtualisation – Experience with Hyper-V on single server environments and exposure to VMWare/VSphere.

* Storage Management

* Network Security

* Networking & Switching

*Mobile – Experience setting up and managing mobile devices including iOS, Android, Blackberry and Windows.

* Structured Cabling

* Domain Management

* Remote Access – Experience setting up VPN’s both remote and site-site across common firewall devices, terminal services and RRAS.

* Mac OS X and Apple Devices

* Linux

* Experience to Cisco Networking & Security

Job Role:

The person in this position is going to be responsible for resolving more complex issues which have been passed up from the 1st line team and also direct 2nd line issues. It is important that the candidate has a rounded understanding of the modern technologies prevalent in the current SME IT market.
The employee will have to be prepared to deal with a wide range of technologies on a weekly basis with the ability to work independently. They should also know when to ask for guidance from the 3rd line team and IT Services Manager.
Whilst this role will be required to work alone it is important that they also get involved with the IT team as a whole and provide support to less experienced members of the team. They will also sometimes need to work with others as part of larger projects.

* Full UK Driving Licence
* Ability to work unsociable hours on occasion