Station Manager - Victoria - Southern Railway - London

Govia Thameslink Railway (GTR) is a dynamic and progressive company, powered by a great team of dedicated and professional people. We employ approximately 6,800 staff based at over 100 locations over the UK’s busiest rail network.

We are the largest train operating company in the UK (22% of all passenger rail journeys in the UK); managing 239 stations and delivering 273 million passenger journeys per year, with more passengers, more people and more trains than anyone else in the country.

This is an exciting opportunity for those who are passionate about customer service while thrive on having a challenging operational role. Keeping one of the busiest stations in the UK running is exactly what you will be responsible for. As the Station Manager you will be accountable for leading and developing the stations team to provide an outstanding customer experience.

Reporting to the Group Station Manager, this role will lead the day to day station operations ensuring they are delivered in line with company expectations.

The successful candidate will have responsibility for delivering benefits for passengers through a period of sustained operational and structural change.

The successful candidate should be able to demonstrate the following:

Lead, direct and motivate the Station teams to deliver the agreed customer service strategies ensuring that a climate of continual improvement is embedded across the team.

Responsible for all people management activities of team including welfare, performance, attendance, disciplines, grievances and training.

Develop a strong working relationship with the operations team to positively influence customer satisfaction.

Deliver a high profile management style, being visible on the station, monitoring standards, talking to customers and building relationships.

Ensure and embed a safety culture that addresses the acceptance of risk and introduces personal accountability and ownership of safety related issues.

Deploy front line employees during disruption to meet the needs of the customer ensuring that all company standards are met.

Deliver a safe and reliable train service in ensuring that train dispatch related incidents and delays are kept to a minimum, as well as working on performance Visualisation Board sand improvement plans.

Closing date is 6 December 2015 although we reserve the right to close the role early should a suitable applicant be found in advance of this date.