Customer Service and Operations Manager

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Our client is seeking a hands on Customer Service and Operations Manager. You will be responsible for ensuring we’re offering our customers an exceptional customer service and journey/experience and that this is being achieved in the most operationally lean, cost effective and on brand, way.

You will be growing a team through proactive recruitment strategy and development. You will also oversee a strong customer service team. You will create and drive forward exceptional standards and strategies for the business.

Main Tasks & Responsibilities

• Continuously monitor, analyse and follow up on all service levels to ensure the Centre’s operational KPI’s are met and within the agreed cost frame


• Working with the Planning function ensure effective workforce management, short, medium and long term and work with HR, Training and Recruitment to ensure effective resourcing plans are in place accounting for seasonal fluctuation


• Lead and inspire reporting teams to provide world class levels of Customer Service


• Promote a ‘customer first’ culture putting the customer at the very heard of every decision


• Managing and driving forward a successful Customer Service team


• Identifying, developing and supporting the implementation of performance improvement initiatives and reporting requirements

Essential Skills & Experience

• Strong verbal and written communication skills, the ability to identify/define and solve problems


• Desire to work in high-growth, start-up-like culture

Your application will be passed to our team of recruitment consultants and should your skills and experience match the recruitment needs of our client, we will forward your CV to them so they can consider whether or not your application is suitable for this vacancy. By submitting your CV to us, you are giving your consent to us to use your details for this express purpose.

Unfortunately due to the volume of applications we receive we are unable to respond to every unsuccessful applicant, therefore if you do not hear from us within 10 days of your application please be aware that in this instance the Client has chosen not to pursue your application for this position.

Kingsgate Recruitment do not discriminate on grounds of Disability, Race, Age, Gender, Creed or Sexual Orientation and comply with all relevant UK legislation