Customer Service Leader - AeroProfessional - London

April 2016

February 2016

HO (902)

London Heathrow Airport

Are you passionate about providing exceptional customer service?

Can you lead, coach and develop a dynamic and diverse team of people?

As a Customer Service Leader within World Duty Free (WDF) you can concentrate on what you do best, getting to know your customer and your team. Your main focus will be to motivate and coach your staff to deliver the best customer experience in store. You will need to demonstrate a strong commercial awareness to drive sales and customer service.

You will be part of a management team working within high turnover stores serving millions of customers annually, offering quality brands within Luxury, Beauty, Liquor, Tobacco, Confectionary and Tax Free.

There is also plenty of opportunity to progress to the next management level for someone who is ambitious and inspired when it comes to role-modelling exceptional customer service standards and leadership abilities. WDF provides a great environment for career progression where great talent is identified and developed for both UK and international opportunities.

If you have leadership experience within retail and a passion for customer service then we would love to hear from you.

We provide a competitive package including annual bonus scheme, pension scheme, staff shopping discounts and free staff car parking.

Please note all of our roles are on a rolling shift basis, therefore the working days do change every week. We also require you to be referenced to DfT security standards so five year referencing and criminal record checking is required for all successful applicants.

Requirements

• Previously coached/supervised/managed a number of team members within a service or sales environment


• Proven ability to motivate and inspire people


• Excellent interpersonal skills â a good ability of spoken English


• Are passionate about providing exceptional service â both personally and in a team


• Are able to understand and communicate the commercial direction of the business in a meaningful way to employees at all levels


• Role model self-motivation, enthusiasm and professionalism