Scan Buddy - Window to the Womb - London E17

Scan Buddy
Window to the Womb
Window to the Womb (windowtothewomb.co.uk) are specialists in 4D Baby Bonding scans and are we are shortly opening our latest studio in Walthamstow. We are looking for a very special person to take on the role of Scan Buddy in our studio.
The role provide the vital link between the scanner (sonographer) and the family ensuring that from the moment the family arrives, their experience is optimised and the relationship with the customer is fully developed. We are looking for an individual with the confidence, experience, charisma and ability to build strong rapport with our families. We also seek someone who is happy to take on added responsibility. No technical experience is required.
This is a Part Time role that will involve some weekend work.
You will spend your working day introducing parents to their unborn baby for the first time; it really doesn’t get any better!
Key tasks and responsibilities:

• Relationship Building To build rapport and a strong relationship with the customer and their family ensuring that their experience is smooth, enjoyable, informative and relaxing. b. To support the sonographer throughout the scan process allowing them to concentrate on the technical aspects of capturing amazing images c. To work in close partnership with the sonographer and a small team of staff ensuring that the customer receives the correct information in a relaxed, non-threatening and informative way.


• Selling To look for and capture upsell opportunities throughout the customers visit including additional scans, upgrades and extra merchandise sales


• Handling difficult situations To deal with customers with compassion and sympathy as the primary objective. b. To ensure that the customer is ‘nursed’ through the process of communicating with the sonographer c. To ensure that relevant paperwork is completed thoroughly


• Hygiene and comfort To clean down the key equipment at the end of each trading period and to generally ensure that the studio is spotless at all times


• Administration .


• To handle basic administration tasks to a high standard.


• To be reasonably computer literate


• Other duties To be prepared to take on other duties and responsibilities within the studio as required, including reception, marketing and administration.

Job Type: Part-time

Required experience: