HR Assistant - Channel4 - London

To support the HR team by providing a timely and accurate service covering the whole Hire to Retire process. Through first line support to our employees and line managers, maintenance of our HR systems and employee data and providing accurate/timely information to our outsourced suppliers.

Organisations

Reports to HR Programme and Operations Manager

Interfaces

Internal: HR Team, Employees (All levels), Finance, Technology and all other departments as necessary

External: Suppliers – Payroll, Benefits, Pension, and HR System Suppliers. External bodies for statutory returns. Health & Wellbeing advisors, Recruitment Agencies and job applicants, Training Providers, and Freelancers/Contractors.

Accountabilities

Recruitment :

To provide support to the Talent Manager and line managers during recruitment campaigns.

• Setting up vacancies through our recruitment system
  


• Utilising social media to ensure we get the best reach for our campaigns
  


• Setting up recruitment agencies to have access to certain roles within our system
  


• Setting up and showing line managers how to use our recruitment system
  


• Managing the campaign in the system, ensuring appropriate communications and working with the HR Advisor/Business Partner or line manager to complete the recruitment process through to offer.
  


• Support the HR Team and line manager with short-listing of candidates and assessment centres. Support 4Talent when needed with assessment and engagement for our schemes and organisation of candidates.
  


• Providing end of campaign statistic – ‘Time to hire’, No of applicants, diversity information etc.
  


• Become the recruitment system super user, working with the suppliers to discuss and manage potential changes and developments.
  

Learning and Development :

• Support the members of the HR team responsible for internal learning and development by managing the training course directory within our training system.
  


• Become the training system super user, logging queries and testing upgrades to the system.
  


• Manage the contract administration for our independent training providers.
  


• Provide reporting and statistical information around course completion rates, and course feedback.
  

Reward & Benefit:

• Manage the benefit and pension administration process each month with our external supplier, providing reports and resolving employee queries.
  


• Interaction with third party providers (salary surveys, data to flex providers, pension providers etc).
  


• Provide support to the HR team and line manager with salary benchmarking exercises.
  


• Support the HR team with annual wellbeing exercises and annual occupational health activities.
  

HR Operations:

• First line employee and line manager support – via telephone and email (query resolution and manage escalation)
  


• Support the HR Advisor/Business Partner with the ER process by note taking and producing reports.
  


• Support the induction process for new joiners, including management of on-boarding.
  


• Manage all administrative processes around annual pay process, salary changes, promotion, leavers, and maternities (including maternity meetings) and contract extensions, ensuring all appropriate information is supplied in a timely manner to our payroll supplier.
  


• Exit Interview administration and trend insight and supporting alumni management.
  


• Be the keepers of our HR info page – ensuring all information required by employees / managers is up to date and easy to find on our intranet.
  


• Manage all our HR systems including, recruitment, on boarding, appraisals and training and holiday systems etc. Work with the suppliers to resolve queries, enhancements and provide input/insight into supplier review sessions.
  


• Support the team during ad-hoc and annual projects.
  


• Ensure that HR data is accurate and up to date; undertake any data cleanse exercises with the HR team and put in place a process that ensures that data stays accurate once it has been cleansed
  


• Producing ad-hoc reports and analysis / surveys for HR team and or other teams.
  


• To manage the day to day administration generated from the business or from annual/ad hoc projects.
  


• Preparation of reports for authorisation meetings.
  


• Champions diversity and inclusion in all aspects of HR activity
  

Personal

Qualities &

Experience

• Strong attention to detail
  


• The ability to multi-task and adapt easily to the situation.
  


• Good working knowledge of HR processes
  


• Good systems skills, (HR Systems and Office)
  


• Great Customer Service
  


• Strong organisation skills
  


• Articulate
  


• Works well in a team but also as an individual.
  


• Relevant HR administration experience would be useful.
  


• Strong knowledge of Microsoft Office, including Word, Excel, Outlook and Powerpoint.
  


• Ideally previous knowledge of using a HR Systems.
  

Behavioural Competencies

Adaptability:

• Operates well and is comfortable with ambiguity/change and is capable of navigating through the grey
  


• Adapts well to changing conditions and new ways of thinking in a variety of stations
  

Courage:

• Courageous in offering innovative creative ideas and thoughtful solutions
  


• Challenges and supports stakeholders to get the best results
  


• Is able to move agendas forward, even during stressful situations by remaining solutions focused
  

Relationship Building:

• Navigates effectively across all of the C4 business
  


• Displays an approachable style to establish and maintain collaborative relationships
  


• Works effectively and inclusively with a range of people
  


• Passes on information promptly and appropriately to keep necessary parties up to date
  


• Establishes trust quickly and follows through on commitments
  

Enabling the Strategy

• Demonstrates strong understanding of Channel 4 and the media industry
  


• Tailors activity around current and longer term Channel4/industry priorities; adaptable to changing needs
  


• Makes smart and sound proactive decisions based on information, insights and past experiences
  


• Champions change when needed and uses influencing skills to get stakeholders on board
  

Professional Presence

• Exhibits a professional approach with resilience, integrity, gravitas and composure
  


• Maintains morale and enthusiasm, even in stressful situations
  


• Accepts and acts on feedback, reacting appropriately to both constructive criticism and praise
  

Delivery Excellence

• Action orientated and proactive; exhibits a strong desire to complete assignments and deliver results through planning and prioritisation
  


• Demonstrates personal accountability and holds others to accountab too
  


• Strong project management skills; identifies and executes steps to achieve tasks, goals, objectives and results
  


• Shows persistence, adaptability and resourcefulness in the face of obstacles
  


• Prioritises effectively
  

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