Head of CRM Solutions- Software - Central London or Midlands

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Head of CRM Solutions- Software – Central London or Solihull, West Midlands

Our client, an award winnning and expanding software company, is looking for a dynamic Head of CRM Solutions to lead our client’s CRM development direction. This is a brand new role reporting directly to the Managing Director. You could be based in their Central London office or their Solihull office, in the West Midlands.

Job purpose

• The role of the Head of CRM is to ensure that our client’s industry leading software contains feature rich, well designed and crafted CRM functionality for their clients.


• The Head of CRM should be able to clearly analyse and document business processes and implement these into client journey best practice.


• The individual will lead our client’s CRM development direction and will be responsible for producing requirements documents and then presenting the solution to their clients, whilst offering best practice recommendations.


• Understanding how third party products integrate will be an important aspect of the role to ensure that clients receive the best possible end to end solution.

Resources

• The individual will report directly into the Managing Director and will have sole responsibility for developing the CRM strategy. The role will interface with the sales and marketing team for operational recommendations, development for development strategy and client services team to assist with client management and best practice.

Key responsibilities

• Leading or participating in the design and architecture sessions with the clients, gathering and documenting business processes and requirements and assisting with architecting the CRM system to model the client’s organizational processes.


• Writing technical and operational specifications for planned work with the development team, and facilitating the completion, testing and deployment of these projects.


• Maintaining a list of trusted resources for researching technical CRM items and features. Distribute information on the latest CRM-related and technology news to the team members. Participating in informal or formal design and architecting sessions with internal and external parties.


• Data analysis and review of internal and client systems to provide market insight, with focus on generating revenue opportunities.

Personal Specification

Knowledge & Qualifications

• Possess a Bachelor’s Degree or equivalent in a technically related field (i.e. computer science, engineering, IT, etc.)


• Professional demeanor


• Strong written communications especially related to articulating technical and operational specifications


• Salesforce and/or Microsoft Dynamics implementation knowledge


• Familiar with relational database concepts and SQL

Experience

• 1 – 3 years’ experience in a technical or operational capacity with other leading CRM providers such as Salesforce and Microsoft Dynamics.


• Demonstrable experience of implementing CRM solutions and solving operational issues


• Proven presenter to audiences of multiple sizes and both internal and external stakeholders

Personal qualities

• Self-starter with ability to handle multiple tasks and priorities


• Must have excellent communication and client development skills


• Maintain a positive attitude that promotes team work within the company and a favourable image of the company


• Effectively manage and solve complex problems through problem-solving


• Work cooperatively in a team environment


• Remain flexible on changing workloads

This is an exciting opportunity for an experienced CRM Head to join this expanding and award winning software company.

Salary commensurate with experience.

Head of CRM Solutions- Software – Central London or Solihull, West Midlands