Store Manager - Second Cup Coffee Company - London SW15

NOW HIRING – STORE MANAGER!
If you are passionate about coffee and highly motivated to be a part of our Second Cup brand, an exciting opportunity has arisen to join our New Store Opening on Putney High Street for a full time Store Manager.
The Brand:
Second Cup started in specialty coffee retailing in Toronto, Canada in 1975 and since then has grown our offerings to better serve our Second Cup café guests. Over the past 40 years, Second Cup has expanded globally to over 28 regions. We are committed to serving the best coffees in the world in an inviting atmosphere with uncompromising standards of customer service, product quality and freshness.
Role of Store Manager:
As store manager you’ll consistently aim to get the best from your store, as well as your team. The Store Manager contributes to Second Cups’ success as such you will be immaculately presented, with exceptional ability to be attentive to customer needs, putting great customer service at the heart of everything you do.
Required Knowledge, skills and abilities:

• A Customer centric approach putting the guest first


• Strong barista skills (as you will be expected to monitor staff’s quality of work)


• Experience of leading and coaching a team


• A Strong focus on driving operational excellence


• Experienced in recruitment, training and development


• Demonstrate exceptional communication/organisational skills


• Proven manager, ideally in hospitality or retail, who really enjoys putting customers first!


• Ability to work and manage store operations independently


• Manage employee rotas and holidays


• Manage multiple tasks in a quick paced environment


• A strong focus on driving results especially sales to drive business growth


• Ability to efficiently manage business administration, stock management, cost control and Profit & Loss accounts


• Experience in managing budgets, forecasting and strategic planning for retail business

This exciting opportunity is open to those with experience of working in a customer facing environment or managing teams – you’ll want to provide a great experience for each of our customers and be passionate about training and developing your teams. You’ll need to be comfortable rolling up your sleeves and getting involved with each area of the café and be a quick learner, as there’s a lot to learn in a short space of time. A logical mind and great people skills are really important too.
You’ll be required to learn a lot and apply what you have learnt, and to always lead by example. It’s a challenging and diverse role, so being self-motivated and open to change really helps. As this role is working for a successful growing global brand, you’ll also be required to adhere to all our policies and procedures and to focus on providing a great customer experience at all times. If you are interested in becoming a Certified Café Expert and be part of an exciting global coffee brand, then we would like to hear from you, please apply with a cover letter and resume.

Job Type: Full-time

Required experience:

• Hospitality/Retail: 2 years