URGENT - Telephonists/Customer Service Reps - Global Edulink - London E1

Telephonist/Customer Service Rep is required for a well-established Training Centre based in Central London.

Summary of the Job:

As a “Telephonist/Customer Service Rep” you will be the representative of our company’s first impressions on the customers. It is your foremost responsibility to compassionately greet all incoming callers and customers, help them with directions or any appropriate information that they need while maintaining high level of company confidentiality. You will be professionally answering phone calls in a polite tone and re-directing calls to respective departments.

Main Role of the Job:

• Taking bookings from customers


• Call and Follow customer inquiries received from listing sites


• Dealing with customer queries


• Convincing of service/products to clients.


• Calling to new and existing clients and offer our service/products to them.


• Help screen incoming calls


• Updating of contact lists


• Database Management (Data recording)

The successful Candidate MUST have:

• An Excellent telephone manner


• Know how to deliver the highest level customer service


• Be computer literate


• Be friendly with the caller over the phone


• Work well under pressure


• Be a good team worker

REQUIRED QUALIFICATIONS & EXPERIENCE;

• Your CV must cover the last 2 year of employment history (related to the above job roles) where possible and any employment breaks must be explained.


• Expect minimum 2 years’ work experience.


• Academically qualified related to above job position.


• Qualification for English language. Must be native a English speaker.

APPLICATION REQUIREMENTS:

• This position is subject to an Enhanced CRB Disclosure, and professional reference checks.


• Interest to work long hours as per the requirements of the job.

DISCLAIMER:
‘No terminology in the above advertisement is intended to discriminate on the grounds of age, gender, race, colour, religion, or sexual orientation.

Vacancy Type: Permanent

Job Status: Full-time

Salary: £20,000 Annual Salary + Commissions. Salary Negotiable base on experience and skills. Commission is paid additional to the salary.

How to Apply: Please send your C.V by email; ADMIN(@)GLOBALEDULINK.CO.UK

APPLICATION CLOSING DATE : 20TH MARCH 2016

Job Type: Full-time

Job Location:

Required experience:

• Telephone handling and Customer service: 2 years

Required education:

• High school or equivalent