Cashier/Receptionist (Fixed Term) - HCA - London

We’ll look after you with our contribution pension scheme, life assurance, the use of all HCA facilities for acute medical conditions (on completion of probation period), annual salary review and help to balance your home and work life with 25 days holiday each year. You’ll also benefit from our flexible benefits scheme where you can sign up to other benefits, such as dental insurance, cycle scheme and discounted gym memberships. You will also receive regular training and coaching to support and develop you in your position.

Job Description

As the Cashier Receptionist you will provide a high quality service to all visitors to our hospital, ensuring that they receive the excellent service they expect. You will book appropriate appointments, take payment and insurance details from patients and deal with the general admin of the clinic.

Hours: 37.5hrs per week

Salary: £18,310 – £21,500 per annum (Dependent on candidate experience)

This is a Fixed Term position for 12 months

Duties & Responsibilities

• Provide a professional, friendly welcome to all patients, visitors, consultants and staff and deal with their enquires
  


• Answer telephone enquiries, referring to clinical staff where appropriate
  


• Correctly explain the processes to patients including payment procedure
  


• Register patients and enter charges onto the computer system
  


• Generate the final bill for patients and receive payment
  


• Assist patients in accessing insurance cover where appropriate
  


• Contribute to department data capture
  


• Awareness and compliance with hospital policy
  

Skills and Experience

• Extensive reception/customer service experience within a hotel, banking or hospital environment
  


• Able to go the ‘extra mile’ for a customer
  


• Excellent spoken English
  


• Knowledge of medical terminology is desirable
  


• Experience of processing payments
  

About the Individual

As the successful candidate you will be confident, with clear communication and a real focus on providing outstanding customer service. Being versatile and flexible and happy to work across various roles and tasks you will ensure the smooth running of the Office. You will also be able to adhere to processes and protocol and have the ability to prioritize workload in order to meet the department objectives.