Front of House Receptionist- Belgravia 286 - Ward Security Ltd - Mayfair

Ward Belgravia was established as a response to growing demand for Ward Security’s front-of-house services. Ward Belgravia is able to give more focus and a stronger strategic direction to its front-of-house services offer, supported by the experience and resources of the parent company.

Ward Belgravia is delivered by a team of highly capable and skilled staff who are able to integrate seamlessly with client organisations to deliver genuine added value to our reception, concierge and front-of-house management services.

As part of Ward Security continued growth, we are now looking to recruit a Front of House Receptionist for our exclusive front of house brand, Ward Belgravia.

The role is responsible for welcoming visitors by greeting them, in person or on the telephone, the first person to meet and greet members of the public and staff within our prestige site in Mayfair, London.

Main responsibilities will include:

• Meet and greet and deal with all clients, suppliers and internal staff courteously and efficiently.


• Ensure reception desk, waiting area, client lounge and conference rooms are always clean, tidy, fully equipped and ready for use.


• Report faults and repairs for timely remedial action.


• Liaise with catering, maintenance, security, technical/room bookings department and cleaning to ensure the overall service is timely and seamless.


• Answer telephone calls within 3 rings, scan, print, and deliver messages and faxes to meetings as required.


• Ensure personal presentation and grooming is of a high standard. Ensure your uniform is regularly cleaned and pressed.


• Ensure that visitors and contractors passes are issued and all details are logged on the relevant sheets. Endeavour to retrieve passes when the visitors/contractors leave the premises.


• Be aware of all Front of House service standards and work as a team to ensure they are met and exceeded.


• Develop self and others – seek out new learning opportunities and raise the standard of business performance.


• Perform other reasonable tasks and duties requested by line management.


• Ensure Health & Safety and Evacuation procedures are adhered to and attend Fire Warden Training.


• May be required to perform administrational duties.

Successful candidates should be reliable and punctual, possessing:

• Excellent communication skills, both written and verbal


• Excellent organisational skills


• An analytical and methodical approach to problems


• Be able to act quickly and decisively


• Have a good eye for detail and attention to detail


• Ability to use your own initiative as well as part of a team


• Possess a Customer focused approach


• Initiative and self-motivational


• Excellent organisational and time management skills


• The ability to work under pressure to meet deadlines


• A high standard of personal presentation


• A “can do” attitude


• Applicants must hold a five year work or back to school checkable history

In return, we will provide you with guaranteed hours, uniform, training and an opportunity to join and build a career with a forward thinking IIP Gold company.

Job Type: Full-time

Salary: £25,000.00 /year

Required experience:

• Front of House Reception: 3 years