Parcelforce Customer Service Agent - London East LD - Royal Mail - London

We are now recruiting Parcelforce Customer Service Agents at PFW London East LD .

Job reference number 38144

Do you like variety in your work? Have high communication skills and enjoy dealing with people?

Have you the positive attitude we are looking for?

If you answered yes to the questions above then Customer Services may be the job for you.

The company

At Parcelforce Worldwide it’s not just what we do, it’s how we do it that matters. We strive to attract, develop, promote and retain the best talent because it is our people who set us apart from the rest.

We are currently recruiting for Customer Service to support our growing business. This is a great opportunity for those with the required skills, passion and drive to join us. You can help us to grow our business, exceed our customer expectations and succeed in our goals.

Parcelforce Worldwide is part of Royal Mail Group Ltd and as such we benefit from what a business of around 150,000 employees has to offer, from career opportunities to access to world-class benefits and support. We employ a diverse mix of people and aim to reflect the wider communities we serve. We’re passionate about creating an environment where people are able to give their best, and have been introducing a host of initiatives to support this.

Start your journey with us and apply today.

The role

6 hours per week Saturday only 7:30am – 13:30pm

We are looking for someone with excellent communication skills who will be able to handle the varied responsibilities of this role. You will be required to handle telephone calls from customers, dealing with our customers on a face to face basis at our collection points. You will also be liaising with our drivers regarding collection and deliveries. It is also a key requirement that you make sure our customers get their products through to their customers on time.

We are looking for people who are passionate about providing an excellent service to our customers.

We are looking to offer Fixed Term contracts for 3 months.

You will require the following:

• Excellent Customer Service Skills.


• Computer literacy skills – as you will be responsible for monitoring message screens and inputting information from databases.


• We are looking for a team player who is willing and flexible enough to help colleagues ensure that all our customers get their parcels on time. You must enjoy customer interaction; have great communication/Interpersonal skills which will help us deliver our usual excellent customer service.

The benefits

You will receive a starting basic salary of £18,711 per annum pro rata, which will increase to £20,629 per annum pro rata on successful completion of a 6 month probationary period.

Please note that you must be flexible to work the occasional Saturday, (the above rates do not include any overtime)

Outer London will attract an Outer London weighting allowance of £2,584 per annum pro rata.

Additional Benefits

• Opportunity to achieve a weekly bonus of up to £16.


• Opportunity to increase earning potential by working overtime


• 4.5 weeks holiday entitlement per annum on increasing with service


• Medical Care including Eye and Dental Care


• Corporate discounts


• Company pension scheme after qualifying period


• Development opportunities


• Full Uniform supplied

Please note, once our maximum number of applications has been reached, this vacancy will be withdrawn.

We are an inclusive employer with equality, diversity and fairness at the heart of our values. We welcome applications from individuals from all different backgrounds and are committed to promoting fair participation and equality of opportunity for all our job applicants.

Salary: . Date posted: 24/05/2016