Retail Service Specialist

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Aged 24 and under: £6.80 per hour plus bonus & commission

Aged 25 and above: £7.20 per hour plus bonus & commission

The Company

Topps Tiles PLC is Britain’s largest supplier of tiles, associated tools and accessories with over 340 stores throughout the UK. In the financial year ending 2015 we achieved record sales of £212m, like for like sales growth of 5.4% and profit before tax increased by 19.3%. We achieved our strategic goal of taking £1 in every £3 spent in the UK domestic tile market one year early and have delivered seven consecutive years of market share gains. Our strategy is to “out specialise the specialists” and we will do this by delivering an inspirational shopping experience to our customers, providing range authority and offering multi-channel convenience.

Summary

Can you engage with others, build rapport and deliver exceptional customer service every time? If so, we have great opportunities throughout the UK for full and part time Retail Service Specialists who want to pursue a successful career with the UK’s leading retail tile & wood flooring specialist.

As a Retail Service Specialist you’ll be responsible for driving sales performance and delivering exceptional customer service by inspiring and engaging customers. You will be passionate about home improvement and delivering high standards of customer service. Success in this role is all about understanding the individual needs of the customer first before proposing a solution – offering the kind of service that results in complete customer satisfaction and achieves sales too.

With great opportunities to develop your retail career and progress further up the ladder, this is an excellent role in which to begin your career with Topps Tiles.

The Person

Essential

• Ability to communicate with colleagues and customers


• Confident and professional in dealing with a wide variety of different customer situations


• Ability to work co-operatively with others


• Energy with a positive can do attitude


• Ability to engage customers through communication, questioning and listening skills


• Flexible to cover store opening hours including weekends


• Flexible to work in alternative locations

Desirable

• A background in retail/customer service


• Knowledge of Microsoft Office


• Full valid UK driving licence