United Kingdom of Great Britain and Northern Ireland: Senior Business Analyst - IT Solutions Delivery

Lead on identifying business needs and determining solutions to business problems whilst performing effective business analysis to ensure project success and delivery of business value.

Technical Skills

• Substantial business analysis experience with a proven track record of business analysis and requirements gathering.


• Solid understanding of application programming, database and system design.


• Experience of process definition, re-engineering and impact analysis.


• Experience of the full software development lifecycle using waterfall and agile approaches


• Strong understanding of SharePoint and Salesforce in areas of custom and standard objects, customer service and case management

Other skills

• Advanced analytical/problem solving and research skills.


• Effective written and verbal communication and influencing skills with ability to facilitate workshops.


• Ability to work effectively independently and lead others during projects.


• Ability to build strong and supportive working relationships with stakeholders.


• Ability to lead and negotiate business solutions that balance technical capability, cost, and time, against business need.


• Strong leadership skills and ability to generate enthusiasm among team members.


• Ability to communicate difficult sensitive information tactfully.


• Experience of contributing to the development and implementation of strategic plans for IT.