Customer Service Advisor, Welwyn Garden City - Tesco - Welwyn Garden City
I am the first point of contact for our customers and I aim to make this positive relationship from the outset. I work hard to retain Customer loyalty and ensure that I deliver world class service by; Actively listening to my customers and responding appropriately. Taking control of the situation, asking appropriate questions to get to the root cause, and demonstrating that I really want to help. I take ownership of the issue, identify all points, and address each and every one of them. I think of solutions for my customers, setting realistic expectations, and offering a range of options where possible. I treat every customer as an individual and tailor my response to meet their needs. I put myself in my customer’s shoes; I think of how I would like to be treated and draw upon my own experiences, to do my very best for my customer I look for ways to build rapport with my customer, so that they will have faith in me, and Tesco I am polite, courteous and demonstrate appropriate levels of empathy and compassion I always follow-up on my promises and do what I say I will do. I use my knowledge of the Tesco business and systems to; Capture customer information quickly and accurately to enable a tailored service to my customer, and to assist the wider business in understanding our customers better and driving their loyalty. Utilise our systems and knowledge base to find answers to my customer’s queries. I spot trends and patterns and escalate breaking issues to the appropriate department or Manager. I continually improve my own capability and that of my colleagues by; Sharing my knowledge freely with others. Working hard to meet my objectives and preparing for and participating fully in 1:2:1’s. I have the knowledge and previous experience in a Customer Service/retail background. I understand the Tesco business and believe that the Tesco Values, our Colleagues and Customers are at the heart of everything we do. Ideal Candidate Are you warm, friendly and approachable? |
3,858 reviews
Tesco, the world’s fourth-largest grocery retailer and the UK’s biggest retailer, runs over 5,000 stores in the UK. Its operations are…
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