Kiehl's Assistant Store Manager - Richmond - L'Oréal - Richmond

A Kiehl’s representative must respect

and promote the company, its philosophies and business sensitive strategies . The Assistant Business manager leads by the highest example in all

that is asked of the Kiehl’s Customer Representative . A service and retail driven outlook is essential to the role.

Key Responsibilities

Responsible for achieving Superior Customer Service and Business results of

the Account.

Supports the Business Manager in ensuring a smooth and

efficient running of the account by establishing correct and regular

communication, motivation and delegation of the team

Account Operations – Assists the Business Manager in managing

appropriate stock holding levels and any necessary budgets required

Work alongside the Business

Manager to work towards achieving the following goals: retail results,

staff recruitment, coaching and development of Assistant manager and team,

payroll, and inventory shortage, as well as implementation and follow-up

on training and development of team.

Commerciality

Achieves or exceeds Account Retail targets, Icon and Key

Performance Indicator targets.

Regularly communicates Retail, Icon and KPI achievement

updates to employees and Retail team

Seeks out business opportunities within the community and

communicates relevant information to Retail Business Manager. Responsible for accuracy of all orders placed and received.

E nsures that accurate records are kept of all Store

employees’ hours worked and that proper payroll procedures are followed

Maximizes selling during heavy traffic periods. Ensure sales floor is supervised

appropriately

Professionally

groomed

Brand / Product Awareness

Implements the company’s education strategy as necessary,

such as the personalized customer consultation and On Counter Kiehl’s

Touch treatment.

Exhibits updated product/ingredient knowledge and

application. And ensures the entire team attends quarterly education

Makes appropriate, personalized product and sample

recommendations. And follows Kiehl’s strategic smart sampling guidelines

Monitors employees’ levels of product knowledge and service

for accuracy, skill and application. Identifies account employees’ education needs and ensures

they are met.

Interacting Effectively

Ensures that all customers receive the highest level of

service

Coaches employees to achieve their optimum professional

development. Responsible for creating a professional and positive work

environment for all the Account employees at all times Offers regular and immediate performance-based feedback on

productivity, service levels, product knowledge, selling skills,

professional demeanor, etc.

This

list is not exhaustive

Key Relationships

The

Business Manager reports to the RBM and must maintain an open communication at

all times

The

Business Manager must encourage good working relationships amongst team members

at all times