Professional Field Technician - Across UK (Full Time)

About the Job:

Mobile Technologies, Inc. (MTI) is currently seeking candidates to become Certified Field Technicians. We are adding technicians in your area to ensure all field assignments are being fulfilled on time. This position is remote and your direct manager will be remote. The primary focus for this role will be performing field-based assignments, in addition, you will also be completing home-based trainings and conference calls, scheduling offered assignments, and communicating directly with the District Field Manager through phone calls, text messages, and e-mails to ensure market coverage needs are met during our high-rate of growth. You will make a real difference in the area you service and you’ll be able to see the proof of your labour! We will reward your hard work with a highly competitive hourly wage per field assignment and reimburse mileage and travel time based on daily travel distances. If you aspire to become a professional field technician, you’ll love working here!

Job Responsibilities:

• Ensure our client’s success


• Schedule all assignments within 24 hours of being offered


• Perform visit on date that assignment is scheduled


• Complete all assignments within the time frame offered


• Provide “World-Class” customer service while on-site and interacting with site personnel


• Diagnose and repair electronic and mechanical issues


• Ensure compliance as required by client agreement and/or scope of work


• Ensure all deliverables are submitted immediately upon completion of assignment


• Keep workspace neat and clean during service; ensure customer/visitors have access to space


• While on-site, complete an online questionnaire survey (requires Wi-Fi / data enabled smart device)


• Ensure all questions, issues, action-items for the site have been fulfilled prior to leaving site


• Communicate with District Field Manager on weekly basis via phone, text, and e-mail regarding schedule, training, rescheduling requests, troubleshooting, etc.


• Provide upcoming bi-weekly availability to District Field Manager by 1st and 15th of each month

Preferred Qualifications:

• Goal-Oriented with desire to achieve and surpass

Required Qualifications:

• Two (2) or more years experience in one of the related fields:
  
  • Information Technology (IT) -Installation and Configuration
  
  
  • Point of Sale (POS) systems – Installation and Configuration
  
  
  • Digital Signage – Installation and Configuration
  
  
  • Audio / Video – Installation and Configuration
  
  
  • Consumer Electronics (Digital Cameras, Camcorders, Cell Phones, Tablets, etc.)
  
  
  • 12-volt electrical systems – Installation and Troubleshooting
  
  


• Ability to work in fast-paced and ever-evolving environment


• Highly organized


• Possess superior communication and customer service skills both written and verbal


• Ability to be disciplined and self motivated to work remotely


• Excellent time-management


• Project a professional image of themselves and MTI Global Services


• Reliable vehicle and proof of vehicle insurance


• Full UK Driving License


• Good written & verbal communication skills

Physical Demands:

• Walking, bending, lifting, repetitive motion, use of hand tools and test equipment


• Driving short and long distances


• Ability to navigate and configure different size monitors: TVs, computers, laptops, tablets, and/or smartphones


• Occasionally lifting up to 50 lbs.


• Occasionally climbing up ladders with up to 50 lbs.


• Possible Overnight Installations

Work Environments:

• Retail Store Environments: during business hours and non-business hours


• Commercial and Municipal Environments: during business hours


• Occasionally working in ceiling and crawl spaces


• Working from home in front of computer

Required Tools and Equipment:

The following equipment is required to be carried with you any time you are in the field working for MTI. Note: While not every job will require the use of every tool, emergency calls can come up at any time and a successful candidate will need to be able to respond quickly. Note: This list is subject to change with notice.

Field Equipment (required):

• Laptop, Tablet, or Smartphone with Wi-Fi capabilities and Data Service


• Spare battery or charging cable for Wi-Fi device


• Camera 2MP – pictures taken from a phone may be acceptable as long as they are clear and can adequately convey the needed information.

Field Tools (required):

• ALL MTI system specific tools; provided by MTI upon successful hire


• Metal Hammer


• Rubber Mallet


• Cordless drill with bit adapter


• Spare drill battery (charged)


• Philips screw drivers – #0, #1, #2


• Flat head screw drivers – 1/8, 1/4


• Socket Wrench and Ratchet sets – SAE and Metric


• Ball headed Allen wrench set – SAE and Metric


• Drill Bits (various sizes for various materials – drywall, concrete, metal, etc.)


• Security Bits – T10 and T25 security torx & #2, #3 square recess


• Precision screw driver set – Philips and flat head


• Channel Locks


• Needle nose pliers


• Wire cutters – preferably with a crimping notch