Customer Support Specialist German, French and English speaker

Customer Support Specialist German and French and English speaker

Our client a leading travel company is looking for a customer Support Specialist this s a fantastic opportunity for a customer-oriented enthusiast to join their European Customer Support team. You will provide front line customer support by interacting daily with Owners via phone, e-mail and forums for German, French and English speaking markets.

This position can be based in London or Oxford.

The salary for the Customer Support Specialist will be £24,000 + plus excellent benefits package.

What you’ll do:

• Deal directly with customers/ by phone and email


• Respond promptly to customer inquiries


• Handle and resolve customer complaints within a 1-2 business-day turnaround


• Obtain and evaluate all relevant information to handle inquiries and complaints


• Direct requests and unresolved issues to the designated manager or director


• Keep accurate records of customer inquiries, interactions, and details of actions taken


• Communicate and coordinate with internal departments


• Follow up on customer interactions


• Troubleshoot technical problems and escalate bug reports to management

What we need from you:

• Excellent editorial judgment and command of German, French and the English language are necessary


• Customer service experience is essential


• Patience and understanding when speaking with customers.


• Sense of discretion around confidential information


• Strong time management/prioritization skills and multi-tasking ability


• Ability to work independently, anticipate problems and suggest solutions?


• Able to handle difficult conversations with patience. Resilient and not afraid of saying ‘no’


• Able to maintain knowledge in an ever changing environment


• Experience with relevant applications, including but not limited to:


• Web-based content management Systems


• CRM/Customer Support Tools


• Word Processing/Spreadsheet Applications (Microsoft Office, etc.)


• Social Media Applications (Facebook, Twitter, etc.)


• Ability to type 50-60 words a minute.


• Hands-on experience with user-generated content (either personally or professionally)

Succesfull candidates will be contacted within 5 days!