Senior Operations Director

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You will be required to lead a national Operational team to develop organic and new business growth, providing innovating solutions to multi-client, multi-site contracts nationally. You will be required to ensure that we deliver consistently to the highest standards in customer and operational service to our direct clients, maintaining and developing our market brand position and reviewing all new ways to create new business opportunities.

You will be exceptionally commercially minded, have a genuine passion for high end customer service and the ability to identify trends, and to deliver innovative and creative solutions to create business growth.

Package description

Salary: up to £90,000 + car + bonus + benefits

Compass Group UK & Ireland offers excellent career and development opportunities, as an organisation that’s proud of its great people, we believe in the opportunity to recognise and share success, that’s why we offer a competitive salary, pension scheme and life assurance and company discounts.

Main responsibilities

• Create & implement strategic direction to meet or corporate aspirations of business growth


• Build excellent stakeholder relationships working with new and existing clients to understand individual needs & implement bespoke solutions


• Work alongside new business development and retention teams to deliver future sustainable growth


• Offer a consultative approach to meet client needs with the ability to deliver long & short terms strategic solutions


• Lead, coach and motivate a team of Catering & FM professionals, providing a clear vision to the team promoting the commercial objectives and goals


• Work with senior management to deliver, financial, commercial and activity targets and ensure these are met and surpassed.


• Achieve operational excellence through a high performance environment that embraces continuous improvement

Ideal candidate

• You will have a background within contract catering services or similar field 


• You will have strong leadership skills and a great passion and energy


• You will be financially astute and be able to demonstrate a full understanding of a commercial P&L


• You will be a born leader and able to develop and work closely with your clients, teams and peers


• You will have a great mind for sales strategy and able to grow a business


• You will have proven stakeholder management experience


• You must have contract management experience

About the company

Eurest, part of Compass Group UK & Ireland, is the market leader in the provision of food and support services to business and industry providing nearly 1500 organisations, including 80 of the FTSE 100, with staff restaurants, delis, cafe bars and shops. The business also provides the full spectrum of soft and hard Facilities Management services, from technical support, building maintenance and supply logistics to hotel services, transport, pest control and communications.