Customer Service Opportunities - London Stations - Vacancies Available Now - Southeastern Railway - London

We reserve the right to withdraw applicants who do not meet these criteria.

About us

Southeastern is one of the busiest commuter rail companies in the UK running more than 2,000 trains, and carrying nearly 600,000 passengers every day between London, Kent and East Sussex.

Just over 4,000 employees – mostly from the communities that we serve – work together to provide this vital service and we are looking to expand our successful team. We have a strong set of values that shape the way we run our business and guide our staff in delivering what our customers need. These are:

• We care passionately about our people and our passengers
  


• We make the difference together
  


• We aim to be the best
  

Your role

As a member of the station team you are the face of the company on the platforms and in your station – making announcements, answering queries and assisting the huge range of customers you’ll meet every day.

You will also have key safety and security duties – assisting with train dispatch, overseeing our electronic gates, as well as making sure our stations meet our customers’ expectations by undertaking various cleaning duties.

About you

To excel in your role, you will need:

• Face to face customer service experience
  


• A passion for delivering excellent customer service
  


• Excellent communication skills
  


• To be proactive when it comes to problem solving
  


• To demonstrate our values on a day to day basis
  


• Demonstrate you are able to meet the shift requirements