Customer Service/Sales Advisor, Global Company! GREAT PROSPECTS!

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Customer Service/Sales Support/Account Manager Global Company! Hospitality sector!

Customer Service Advisor £21433 P/A + Ben -Major UK Employer + Service provider to the Hotel Sector.

To be considered for this role you will ideally be from a b-b customer service background, experience of internal sales, order processing, account management or administration. You also need to be able to work a 5 day week including either a Saturday OR Sunday 8-4.

THE COMPANY- Customer Service Advisor /Sales Support/Account Manager

Our client has a well-established and long standing history as a B-B service provider to the Hotel industry. They are a major UK and European employer serving thousands of organisations across multiple industries. They have clear visions and values to ensure smooth running of the business and world class customer service

This is a fast paced, exciting, industry working with some of the top hotels in London and National groups UK Wide. There is a fantastic initial induction and ongoing training, including a talent academy for future leaders. There are also clear progression paths available into other positions such as Customer service manager, field sales and field customer service roles.

THE JOB – Customer Service Advisor /Sales Support/Account Manager

You will ensure the relationship between the customer and the operation is maintained at the highest standard as well as delighting your customers through proactive account management
You will need to answer all telephone calls in a professional manner as specified/ trained by the company, taking personal responsibility to ensuring that all necessary actions are taken in response to specific problems and requests within laid down time scales.
Persist with lines of communication or escalations until a satisfactory conclusion is achieved. Maintaining effective communication with the customer on all agreed actions to ensure that any issues are resolved to their satisfaction. Constantly seeking out opportunities to improve Customer Care and achieve Service Excellence
There will also be daily Admin duties i.e. keeping customer records up to date, logging calls, documenting deliveries etc.

THE PERSON – Customer Service Advisor /Sales Support/Account Manager

We are looking for a highly customer focused individual, ideally from a b-b customer service, internal sales, order processing, account management or administration background
You will need to have experience of working in a highly focussed customer service environment and have great attention to detail. This person will also need excellent communication skills both verbal and written and the ability to build good customer relationships.
The ability to make decisions is important as well as being well spoken, having clarity of speech, a friendliness of tone and being generally articulate.

THE PACKAGE- Customer Service Advisor /Sales Support/Account Manager

Basic salary is £21433 Per annum. This will be a 40 hour week – 5 days per week including either Saturday or Sunday. Pension after qualifying period. 29 days holiday (inc stats) Office hours are either 8-5 or 7.30 to 4.30 Monday to Friday 8-4 on Saturday OR Sunday.

INTERESTED!!! Send your CV TODAY so you don’t miss out
Interviews will take place in the next 2 weeks – this position is immediate so if you are available you can start as soon as possible!

Candidates will need to live in a commutable distance of Merton such as Wimbledon, Croydon, Sutton or surrounding areas

We are interesting in hearing from people with the following job titles: Sales Support, Sales Admin, Sales Executive, Telesales, Sales Advisor, Customer Service, Sales Coordinator and Sales Order Processor