Sales Associate (Fully Flexible) - New Bond Street - Victoria's Secret - London
Primary
Purpose:
The
Sales
Associate
drives
sales
growth
by
personally
selling
deep
and
across
all
product
categories
and
delivering
emotionally engaging customer experiences – consistent with the brand
vision.
Key
Responsibilities:
o
Drives top line store sales and growth by personally selling to customers
o
Moves with intention throughout the store,
connecting with multiple customers
o
Proactively engages with customers,
reads cues and responds effectively
o
Creates a memorable connection by asking effective questions to identify
customer
needs and make
compelling bra and additional product category recommendations
o
Uses confident selling statements and is effective at overcoming customer objections
o
Provides customers with the perfect bra fit by asking effective questions,
taking a measurement, or conducting a fitting
o
Displays expert product knowledge and takes initiative to elevate personal knowledge of product categories
o
Participates
in sales goal setting with manager and tracks individual performance towards the goal
o
Converts return,
offers and other promotions into larger sales
o
Delivers a friendly and efficient cash wrap experience processing customer transactions accurately and
efficiently at the
Point
of Sale (POS) or Mobile
Register,
as needed
All
associate
roles
at
Victoria’s
Secret
are
responsible
for:
o
Driving top line store sales results and growing the business through action and productivity
o
Maintaining a focus on bras as the premier product
differentiator,
to build loyalty and support our
“Best at Bras”
culture
o
Creating customer awareness of programs available to them,
(i.e.,
email capture) to build customer
loyalty,
when applicable
o
Setting personal goals and tracking individual and team performance to the
goals
o
Preparing for each shift by maintaining awareness of all sales,
promotions and applicable ringing procedures
o
Taking
initiative to recover and replenish merchandise,
so it is available to sell
o
Understanding and adhering to visual merchandising brand standards
o
Assisting in housekeeping of sales floor and communicating maintenance issues
o
Keeping an awareness of,
and building personal capability in,
loss prevention
o
Reinforcing store strategy to reduce shrink
o
Supporting all activities related to providing a safe working environment
o
Understanding and demonstrating Company values
Success
Measures
(as
applicable):
o
Sales Comps (Likes)
o
Bra Comps (Likes)
o
Sales
Per
Hour (SPH)
o
Dollars
Per
Transaction
(DPT)
o
Transactions
Per
Hour (TPH)
o
Bra
Percent
(%)
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