Senior Duty Manager Visitor Attraction

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A rare and exciting opportunity to join one of London’s biggest tourist attractions!

You will be responsible for leading and developing a team of Duty Managers who are focused on excellent customer service!

Do you have experience in managing visitor facing attractions with a large footfall?

Are you able to provide strong and authoritative management of incidents across our complex site?

You will be responsible for:

– Effective performance management and development of the Duty Manager Team.
– Ensure effective daily reporting is in place and that where appropriate, operational issues are escalated to the appropriate senior manager
– Work across operational teams to improve processes and communications and seek continual operational improvement in support of the company goals
– Work with other operational teams to promote a strong health and safety culture and ensure all Health & Safety incidents are effectively reported by DM team.
– Work with other operational teams to promote high visitor service standards and a shared vision of operational excellence.
– Be an expert in the companies H&S policies, working closely and positively with other teams and the H&S adviser to ensure appropriate risk assessments are in place for all public space and visitor facing activity
– Play an active role in planning for future programme and Masterplan developments, ensuring that operational needs are considered.

The ideal candidate will:

– Have experience in a similar position
– An excellent team player
– Professional and confident

If this sounds like the role you have been waiting for, apply today!

Due the high volume of applicants only successful Candidates will be contacted.
Adecco is an equal opportunities employer

Adecco is acting as an Employment Business in relation to this vacancy. The Adecco Group UK & Ireland is an Equal Opportunities Employer.