Night Reception Supervisor - Staybridge Suites London - Stratford City - London E20

Is 2016 the time for a change?

Join us on this journey – people first!

We pride ourselves on creating teams where people can be themselves, so that they can deliver positively OUTRAGEOUS service, in order to grow our company and each other.

Our focus is to put PEOPLE at the heart of everything we do. We believe in hiring the smile and training and developing talent to create genuine and caring teams who come to work to have fun.

If you love delivering Customer Service, are Passionate about being part of a team with Spirit and Personality and believe there is no second best when driving key profit in a hotel that breaks the mould of a traditional full service operation, then please read on as you’re somebody we want within our Staybridge Suites team.
Staybridge Suites offer guests a different experience from traditional hotels. With us you will find somewhere that feels like home. All our rooms are Suites with more living and working space than you would find in a conventional hotel guest room.

We are looking for individuals with confidence, a strong work ethic, dedication and a ‘whatever it takes’ attitude to get the job done, whilst maintaining our excellent reputation for friendly service, comfort and high standards. Reporting to the Hotel Manager, your core purpose will be:

DUTIES & RESPONSIBILITIES:
Key Tasks

• Assist the Night Manager by being the’ face’ of Staybridge Suites when our guests arrive at the hotel or make telephone enquiries. It’s vital that they are warmly and efficiently welcomed, as you ‘confidently read’ and respond appropriately to their individual requirements. Equally, when they check out after their stay with us, we want them to leave happy and looking forward to their next visit


• Assist guests in a friendly, courteous and professional manner with registration and check out, ensuring that any special requirements are noted and passed to the appropriate department.


• Direct the day to day activities of your team of Night Guest Service Representatives; plan, organise and assign work, develop and communicate strategies and goals. Advise staff of formal policies and procedures.


• Train, inspire, motivate and manage the Night Guest Services team to ensure they meet their key objective of creating and maintaining great rapport with existing and new guests and achieving revenue goals and maximising profits for the hotel while maintaining guest satisfaction.


• Ensure your department rolls out and adheres to Staybridge Suites standard operating procedures.


• Ensure all complaints are dealt with appropriately taking on the authority to resolve any concerns and requests raised.


• Monitor all guest accounts ensuring that charges posted are correct and that supporting documentation is readily available.


• Manage the operation of the hotel and the switchboard to the Company standard, ensuring that all messages are correctly handled.


• Be aware of and operate the hotel cash handling, security and emergency procedures and report any discrepancies to the Night Manager immediately. Ensure banking of monies is completed accurately by all members of Night Guest Services Team.


• Make sure that you and you manage your team are that you are able to deal efficiently with reservation requests, confirmation of bookings and special requests.


• Be knowledgeable of hotel rates and terms of business, taking every opportunity to up sell rooms with the aim of achieving maximum occupancy at maximum rate.


• Take every opportunity to explain the facilities to our guests and potential guests


• Support and lead all members of the team to achieve and maintain standards to the highest possible level in respect of service, hygiene and Health & Safety.


• Deputise for the Night Manager as required.

EXPERIENCE REQUIRED

• Hotel reception experience


• Night work experience


• Duty manager experience


• Ability to communicate clearly and concisely


• Customer focused “ No problem mentality”


• Smart professional appearance


• Passionate about Standards


• Keen eye for details


• Excellent organisational skills


• A sense of humour

NICE TO HAVE

• OPERA knowledge


• IHG background

We are too ‘CYCAS’ to be grumpy. …. It’s not over until we get a smile!
***Cycas Hospitality is a hotel management company specialising in extended-stay hotels. We manage a number of award winning hotels throughout Europe***
HOW TO APPLY
If you believe you have what it takes and want to be part of our team, then we want to hear from you!
Please apply in writing by email attaching your CV along with your current salary and notice period and answering the following question:
Q: ‘What QUIRKY qualities would you personally bring to the Staybridge Suites team?’
Please be advised that if you do not hear from us by 31st of August 2016, your application has unfortunately been unsuccessful.

SALARY BANDING
£17,000 – £19,000 per annum
Excellent company benefits
***All offers of employment is conditional on the receipt of two satisfactory references being obtained from the referees provided to us on your application and proof of your eligibility to work in the United Kingdom.***

Job Type: Full-time