Student Guidance, Wellbeing & Support Services Manager - FE

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Are you an experienced Student Support Services Manager? Do you have experience managing multi-disciplinary staff in an education setting, such as CAREERS ADVISERS and ENRICHMENT OFFICERS? Do you have experience in CIAG? If so, read on, because Capita have an incredible opportunity for you!

We are looking for a Team Leader to manage 10-15 student enrichment staff (Careers Advisers, Enrichment Officers, Wellbeing Officers) at a large, modern and thriving Further Education college in London. It will be a full-time, ongoing temporary contract, paying an hourly rate equivalent of 34000-43000 per year (likely £25+ per hour) and the opportunity is there for the right candidate to be made permanent at the above salary.

As a member of the Student Experience Management Team, your role will be to:

* Assist the Student Services Manager to plan and implement strategy that will increase recruitment, ensure retention and maximise achievement.

* Lead a cross-campus team of Student Support staff ensuring the delivery of high quality services to students

* Undertake responsibility for the delivery of high quality Information Advice and Guidance, Enrichment, College Events, Wellbeing and Safeguarding.

* Enhance the student experience ensuring implementation of support for applicants/students including initial advice and guidance, welfare support, progression and safeguarding.

* Ensure the College provides a safe and secure environment for all students.

PRINCIPAL ACCOUNTABILITIES
Manage and lead a multi-disciplinary team based at 3 campuses that will improve college recruitment and enhance the student experience

To support the enrollment processes ensuring recruitment with integrity

To manage the College’s Information Advice and Guidance provision including progression, Higher Education application, careers and intensive welfare support

To work closely with the College’s marketing team ensuring high quality information supporting the guidance and enrolment process

To support Student Services Manager in managing the financial support systems for students

To keep the campus service under close review being accountable for and delivering high quality services

To develop positive relationships with key stakeholders including external partners, internal staff and students that support improvement

Ensure students identified as ‘at risk’ are provided with the support they need in order to succeed

Undertake observations of delivery staff working with direct reports to continuously improve

Manage change effectively to ensure staff remain best placed to support students

Act as a point of contact for complex safeguarding concerns fulfilling the role of a Designated Safeguarding Officer

Meet Key Performance Indicators agreed at Student Services Management Team or through appraisal process

Identify own developmental needs that will develop management capability and capacity supporting the improvement of outcomes for students

To act as a positive role model for staff championing customer service

Undertake training appropriate to the role of Student Services Team Leader

QUALIFICATIONS
A degree is preferable, and a qualification in Careers Information, Advice and Guidance is highly desirable – as is experience providing Careers Advice and knowledge of SAFEGUARDING.

EXPERIENCE
Substantial experience in a customer/student facing environment providing high quality services (E)

Successful experience of rigorous performance management to improve service delivery (E)

Experience of working in a large and complex organisation (E)

Experience of managing a highly skilled and experienced team (E)

Experience of managing multiple priorities and dealing with setbacks (E)

Does this sound like you? What are you waiting for? Please apply IMMEDIATELY as deadline is imminent for this position! Simply submit your CV or call Michael on for a chat about the position.

Part of Capita plc, one of the largest business process outsourcing organisations in the UK and a FTSE 100 company, Capita Education Recruitment has built a reputation for delivering the highest quality staff to schools in the UK over the last 15 years. Capita Education Recruitment ranks as one of the top four specialist education agencies (Recruitment International’s Top 250 Report) and is one of only 50 recruitment companies to be awarded
REC Gold Audited Education status.

As a business and individuals we are committed to a policy of equal opportunities and will not discriminate on any basis. For further details please see our Equal Opportunities statement on our website. Appointment is subject to a satisfactory Enhanced DBS check.