Customer Services Operator - University College London - London

UCL is a globally recognised Institution and one of the UK’s most successful Universities. The UCL Estate comprises more than 200 buildings and over 5 million square foot of accommodation. UCL is embarking on a 10 year Capital Programme which will see capital investment over the period amounting to around £1.2bn and including the development of a New University Quarter – UCL East – at the Queen Elizabeth Olympic Park, Stratford. UCL Estates is undergoing a period of transformation aimed at providing the Institution with first class services to support future growth: the scale, variety and complexity of the estate is unparalleled in the sector.

Moreover, the Division is going through a period of radical re-focus and cultural change to enable the delivery of a new Institutional Strategy – UCL 2034. The Division consists of six departments which each have generic and specific communications requirements ranging from emerging strategy, property/site acquisitions & disposals, capital projects, strategic maintenance programmes, environmental sustainability initiatives, business re-engineering, soft services, safety. The Division has a portfolio management office – Portfolio Services – to drive best practice in project management and to improve co-ordination across the portfolio; to facilitate one-team working; to improve customer focus and to enable the Division to operate more strategically and professionally in all of its endeavours. A significant part of this change has, and continues to be, improving communications – between different teams, across Professional Services and with our customers and stakeholders – and information sharing about strategic initiatives, capital projects, planned and reactive maintenance works etc.; to best manage inter-dependencies across UCL Estates departments and to understand the impact on – and business needs of – our customers, and to proactively engage with key internal and external stakeholders in order to ensure that the academic mission is best supported.

UCL Estates is seeking to recruit a Customer Services Assistant to work within a small team which is responsible for providing first class customer service in accordance with agreed SLAs to ensure support for switchboard and service desk facilities at all times.

Key Requirements

The successful candidate will be educated to GCSE level. You must also have strong literacy and numeracy skills with a strong customer focus.

Further Details

A job description and person specification can be accessed at the bottom of this page. To apply for the vacancy please click on the ‘Apply Now’ button below.

For further information, please contact Ronak Patel –

ronak.patel@ucl.ac.uk

We particularly welcome applications from black and minority ethnic candidates as they are under-represented within UCL at this level.

Closing Date

21 Mar 2016

Latest time for the submission of applications

11:59PM

Interview date

tbc

This appointment is subject to UCL Terms and Conditions of Service for Research and Support Staff.

Please use these links to find out more about the

UCL Terms and Conditions

related to this job,

employee benefits

that we offer and

further information about UCL

.