Renewals Manager

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Greene & Co. are looking to appoint a Renewals Manager to run their existing renewals operation in Kentish Town.

The Role

Renewals Manager
Reporting to Head of Client Services

Job Specification:

To effectively and efficiently manage the Renewals team in all their duties ensuring that compliance is achieved and risk kept to a minimum in the completion of legal paperwork and the following of Lettings procedures. To maximize the renewal conversion rate and income stream and develop the level of cross referrals to other parts of the business. To manage the team in a way that ensures an excellent customer experience for both internal and external stakeholders.

Responsibilities:

-Responsible for managing and supporting the team in the day to day activities from training, 121 meetings, and quality control.
-Achievement of individual and team targets in line with company sales goals, KPI`s and profitability.
-Proactively develop strong relationships with internal & external clients to enable to provide the high standard service to all.
-Providing monthly reports to management team to show the output of the department.
-To be conversant and knowledgeable in product. (Training will be given)
-Effectively manage the team to maximize renewals income and seek and promote new business opportunities.
-Ensuring clients understanding of features and benefits of our service.
-To make and receive calls to meet and exceed KPI`s and support the rest of the business needs.
-To ensure the company CRM system is updated accurately and notes are entered following each call.
-Maximise opportunity and cross sell at available opportunities.
-Maintaining up to date knowledge for self and team of legal regulations, policies and procedures for Greene and Co to comply with.
-Accountable for promoting and maintain Health & Safety standards for team.

Internal / External Cooperation

-To respond to all forms of communication e.g. telephone, email, etc., in a timely and proficient manner.
-Record all correspondence on in-house CRM system accurately.
-Disposition calls correctly on our in-house CRM system.
-Ensure a professional and friendly manner at all times.
-When called upon carry out other duties as required.
-Be flexible on working hours as business needs may change at short notice.

Knowledge, Skills & Experience:

-Experience in a Renewal or Lettings role.
-Determination and drive to increase sales volumes by working to targets.
-Excellent communication skills; written and verbal.
-Strong organisation and time management skills.
-IT literate.
-Confident approach.
-Ability to use own initiative.
-Adaptable, flexible and enthusiastic approach to work.
-Attention to detail.
-Team player.
-A desire to be the best you can be! Life is not a rehearsal.

So, who are we?

Part of the Countrywide Network of brands, Greene & Co. is an award winning estate agency offering services across Sales, Lettings, New Homes, Residential Development and Investments.

We have eight offices located in West Hampstead, Kentish Town, Kensal Rise & Queen`s Park, Belsize Park, Clerkenwell, Maida Vale and Crouch End. The ethos at the heart of Greene & Co. is to deliver an outstanding and unrivalled personal service to our clients. To facilitate this we ensure that professional training is at the heart of our business and encourage all of our negotiators to be NFOPP qualified.

We aim to provide a fun but professional working environment for our employees, who in return benefit from competitive salaries, benefits and multiple opportunities to progress their career. We offer our employees the chance to get involved with a number of charities and community projects. Last year we helped raise over £150,000 for charity and local social initiatives.

We are a growing company and we are always seeking experienced talent to join our teams.