Airport Service Agent - Virgin Holidays - Gatwick

Contract Type: Permanent

Closing Date: 15th June 2016

Interview & Assessment Date: 21st June 2016

In a nutshell

Anyone can offer you a job. We want to offer you a future (and incredible benefits)!

Unashamedly unleashing the nations Mojo through the power of Virgin Holidays. Whats Mojo? You know what it is. That brilliance. That swing and swagger. Everyone has it it just needs the right person for it to be unleashed.

As an Airport Service Agent you will be required to promote repeat business by providing a courteous, friendly, efficient and approachable level of excellent service to all guests at all times. Performing a variety of sales, service & support duties as well as ensuring that assigned sales & revenue targets are met on a daily/weekly/annual basis

Day to Day

Meet and Greet

• Meet and welcome customers on arrival at the departing airport and to provide a high level of service
  

Customer service

• Assist Virgin Holidays customers in the event of flight disruption or delay
  


• Resolve customer queries or complaints at the airport to reduce post departure complaints
  


• Provide assistance to customers who have special requirements
  


• Provide assistance at the gate areas for customers to ask questions
  


• Deal with all queries regarding existing bookings, including upgrading any element of the holiday and assist with general enquiries
  


• Assisting groups and unique customers as they travel through the airport
  


• Completing pre flight administrative duties
  


• Maintaining appropriate records to meet audit standards particularly in regards to revenue
  


• Maintain consistent reporting for each day on departing flights
  


• Take pride in the airport standards and work together to maintain these at the highest level
  

Relationships

• Assist and support Virgin Atlantic and other airlines to provide the highest level of service to Virgin Holidays customers at all times
  


• Build relationships with Virgin Atlantic airport staff and work together
  


• Supporting all Virgin Holidays team during operational hours and assisting with any daily duties
  


• In the event of a delay or flight disruption, communicate with U.K. or Overseas departments so everyone is informed
  


• Liaise with all UK airports to ensure best practice
  

Revenue Generators

• To promote and sell airline lounges within the Virgin Atlantic check in area
  


• Promote and sell excursion tickets, car hire upgrades/insurance for customers holiday destinations
  


• Promote and sell Cuban visas across all airlines
  


• Sell v-room (where applicable) to passengers travelling with Virgin Holidays prior to travel through outbounding
  

Product Knowledge

• Service details- destinations, excursions, tours, car hire, shows etc
  


• Attend and participate in sales and customer service meetings and product/skills training sessions
  


• Familiarize self with every new edition brochure including your flight destinations
  


• Familiarize self with all new product offerings & hotels and learn any new operational procedures
  


• To complete training courses when required to ensure the above procedures are met and maintained
  


• To complete training courses relevant to role to improve skills and knowledge
  

As an unconventional, innovative and expanding business we expect our people to be creative and adaptable whilst remaining focused on delivering an exceptional level of service. In return, you’ll get to work within a culture that is fun and fast paced whilst sharing in the many benefits of working for the famous Virgin Brand.

Requirements

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Additional Info

For certain positions job offers will be subject to a CRB check. The cost of the CRB check is 25 and this is payable by the successful applicant at the point of offer. Please note you will not be charged unless you are offered and accept the position Recruitment agency info

To all recruitment agencies : Here at Virgin Holidays we source all candidates directly through our in house recruitment team. We do not accept unsolicited agency CV’s. Please do not send or apply unsolicited CV’s to our job openings or to Virgin Holidays employees. We are not responsible for any fees related to unsolicited CV’s.