M&M'S Part Time Guest Experience Associate (London) - Mars - London W1D

M&M’S World Retail Store!

M&M’S World…Work is better in color!

What could be better than joining the world’s largest retail and entertainment complex dedicated to everything M&M’S® and supporting its success? We have immediate career opportunities for Retail Guest Experience Associates!

Come join our team in a venue rich in opportunity with fun at the center of it all. For an environment offering the experience of a lifetime, our store provides non-stop “retail-tainment” and allows you to see work in a marvelous, multi-colored new light! We offer a color-filled wall of M&M candies and thousands of M&M’S retail products throughout our fun-filled store. To view a sample of our hardline, softline and plush retail products go to http://www.mmsworld.com/ .

We are seeking enthusiastic self-starters whose guest service talent will provide our guests with a memorable shopping experience. This motivated team player will provide an exceptional experience for guests whether cashiering, replenishing the sales floor, or supporting the team in any way necessary. The ideal candidate consistently sets an example for others to follow in regard to maintaining and believing in our organizational vision and standards (guest experience, sense of urgency, responsibility to the team, representing our brand appropriately and responsibly).

Duties include:
Demonstrated enthusiasm and interest for providing exceptional guest service and creating memorable experiences

Ability to provide direct support to the guest, through one-on-one interaction

Ability to recommend and up-sell our products

Self-directed and able to work independently

Ability to follow the Guest Service expectation consistently

Must be on time for work and take breaks in a timely manner

Maintain a consistently neat and professional appearance in accordance to company Dress Code standards

Ability to use equipment/tools in support of the job function, in a safe and responsible manner

Ability to maintain standards in designated area of responsibility.

Ability to manage time at work effectively and efficiently

Ability to live by The Five Principles of Mars, Inc.

Ability to develop personal skills and capability through on-going training, as provided by the company

Supportive of management decisions

Special duties as assigned by Store Director

Train new Associates, as needed.

Minimum Qualifications:

• GCSE or equivalent required


• Ability to work eveninings, weekends, AND holidays as needed


• Must have six months customer service or retail sales experience


• Experience with guests in a service oriented environment required


• Demonstrated ability for mathematical skills


• The love of chocolate and fun is strongly preferred!

We offer competitive wages and a generous associate discount. ( Competitive salary, £9 hourly rate)

If you’re looking for a place where you can take ownership for your work, where the pace is fast, the environment is built around the importance of open communication, and where employees are “associates” and treated as such, then we want to hear from you!

Mars is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request.