2nd Line Support Engineer:OS X & Windows:Global Music Digital

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2nd Line Support Engineer: OS X & Windows: Global Music Digital Solutions

Global Leader within the Music Digital Solutions & Entertainment Sector has an exciting opportunity for a 2nd Line Support Engineer with strong experience in OS X & Windows to join the company’s New Media Solutions division.

As 2nd Line Support Engineer you will be responsible for diagnosing and solving hardware/software faults, logging and solving employee queries, analysing call logs to spot trends and underlying issues, installing and configuring computer systems. This role will be part of a team of Engineers and will report to the Senior Systems Engineer.

About the Role:

• Be a member of theTechnology Solutions team responsible for support, build-out, implementation and operations technology powering the company’s New Media Solutions group.


• Identify trends in employee technical queries and tailor solutions to solve issues.


• Ensure that hardware and software that support business and production systems meet objectives and key performance metrics.


• Must be a team player, patient and always willing to assist no matter the problem.


• After hours and on-call support will be required.


• Other additional duties as required by management.


• Responsibilities are not limited to the above description and may be modified at any time by the Company.

About You:

• Previous experience in a Support Engineering role. Specific focus on supporting heterogeneous environments (eg OS X, and Windows).


• Knowledge of using and managing Active Directory.


• Deep knowledge of Microsoft Office Suite and Google Apps (Google Docs, Google Drive etc).


• Knowledge of Asset management and Software Deployment platforms eg Dell Kace.


• Experience with server virtualization technologies (eg VMware, etc).


• Experience with configuring and deploying VPN technologies (Cisco Anyconnect).


• Analytical and problem solving skills, particularly as it relates to call logging analysis and systems support.


• Strong interpersonal and team building skills. The successful applicant will be the first point of contact for IT within the London offices.


• Experience in the Media & Entertainment (Broadcast and/or Post Production) industry preferred.

We believe in equality of opportunity for all job applicants regardless of gender, marital status, race, colour, nationality, ethnic origin, creed or religion, disability, sexual orientation or age.

Specialising within Energy Trading, Oil & Gas, Financial Markets and TV & Entertainment, Eaglecliff Recruitment is ISO accredited, a Member of REC and listed within the top 4% for Financial stability by Dun & Bradstreet. Please telephone for an immediate response or email your CV for a reply within one hour. Eaglecliff Ltd is acting in the capacity of an employment agency for permanent recruitment and an employment business for contractor resourcing.