Duty Manager

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DUTY MANAGER REQUIRED FOR WIMBLEDON’S LARGEST HOTEL

OVERALL PURPOSE OF THE JOB

You will be responsible for the day-to-day management of the hotel and its staff and have accountability for planning, organising and directing all hotel services, including front-of-house, reception, concierge, reservation, conference and events and housekeeping.

The objective is to facilitate smooth-running customer service, whilst ensuring staff work together as a team to provide the core values of the Antoinette; hard work and personal service.

MAIN ACTIVITIES/TASKS (vary but may include:)

• planning and organising accommodation, catering and other hotel services;

• monitoring staff;

• planning work schedules;

• meeting and greeting guests;

• dealing with customer issues and guests;

• addressing and resolving issues

• ensuring events and conferences run smoothly;

• supervising maintenance, supplies and furnishings;

• dealing with contractors and suppliers;

• ensuring security is effective;

• carrying out inspections of property and services;

• ensuring compliance with licensing laws, health and safety and other statutory regulations

As a Duty Manager you are given a responsibility and as such need to be exemplary in your role, displaying all of the following:

• excellent communication and interpersonal skills;

• the ability to think on your feet and make quick decisions;

• numeracy and logistical planning skills;

• a calm and rational approach in hectic situations;

• the ability to balance customer and business priorities;

• a ‘can do’ mentality;

• energy and flexibility.