Front of House Receptionist - Ted Baker - London

TED’s guide to what the Front of House receptionist does round here

Where does this role fit within Ted’s Team?

The role reports into the Office Services Manager and is integral to the business as you are the first face/impression of Ted at UBB. It is paramount that this role protects the Ted brand by ensuring a high level of standards and presentation and to ensure that the experience Ted’s friends and family receive when they are at Ted’s home is an outstanding and memorable one.

Main Responsibilities

To ensure the experience Ted’s friends and family receive when they arrive at Ted’s home is an outstanding and memorable one. To work alongside and support the additional receptionist at all times – you are a team.

Tools of the Trade

• Previous reception and/or customer service experience.

• Friendly can-do attitude.


• A polite telephone manner.


• Intermediate Microsoft Office skills.

Personal Traits…..

• A friendly and positive attitude.

• Good organisational skills.


• A good communicator.


• Quick thinker with the ability to deal with a situation successfully and with speed.

The job in more detail

• Meeting and greeting Ted’s friends and family and making them feel welcome here at the UBB.


• To develop and maintain a positive image


• Ownership and accountability for the provision of the front of house visitor experience for both guests of Ted and team members


• Ensuring Ted’s friends and family are signed in and seen promptly.


• Responsible for answering the phone lines via a Mitel switchboard.


• Monitoring and directing the flow of calls.


• Providing refreshments for Ted’s friends and family.


• Controlling the diary for the meeting rooms.


• Regular meeting room checks and preparing meeting rooms.


• Helping with the overflow of enquiries to customer service and wholesale departments.


• Organising taxis for Ted’s guests.


• Booking couriers for Head Office.


• Taking bookings for Head Office massage and beauty sessions.


• Responsible for updating the signing in sheets for Head Office on a once weekly basis.


• Administration support as needed.


• Stationery ordering


• Ad-hoc office duties