Infrastructure Delivery Analyst (Infrastructure, Analyst) - River Island - London

Key Accountabilities for the Infrastructure Delivery Analyst (Infrastructure, Analyst) role:

• Contribution to technical design and implementation processes for new core infrastructure


• Work with partners to implement solutions for existing and new core infrastructure and manage their delivery


• Accountable for all build documentation in assigned projects ensuring that relevant build information is recorded centrally

Key Responsibilities for the Infrastructure Delivery Analyst (Infrastructure, Analyst) role:

• Participate in current state system analysis, requirements gathering, and documentation for specific projects


• Provide expertise and consultation on the technical design and implementation processes


• Work with 3rd party project delivery suppliers to implement infrastructure solutions


• Assist Infrastructure project managers with task prioritisation from a technical perspective


• Contribute to and ensures full hand off in project transitions into BAU, managing the handover process for delivered technology


• Contributes to the Risks and Issues log of inflight projects


• Manage and report progress and escalate issues and risks effectively to senior management, owning issues through to resolution


• Self-manage the delivery of the low level technical objectives.


• Delivery of project tasks as instructed by the Project Manager


• Manage multiple 3rd party project delivery suppliers


• Provide a level of post project warranty support

Qualifications, Experience and Skills for the Infrastructure Delivery Analyst (Infrastructure, Analyst) role:

Required:

• Minimum 4 years supporting Cisco LAN, WAN, Wi-LAN, MPLS & Firewalls devices


• Minimum 4 years supporting Active Directory, LDAP, DNS, DHCP


• Minimum 4 years supporting Cisco IPS configuration / Intrusion Prevention Systems awareness


• Minimum 4 years supporting Windows Server 2003, 2008 and 2012


• Minimum 4 years supporting VMware and / or Hypervisor platforms


• Minimum 2 years supporting Cloud connectivity (AWS and Virtual Private Cloud)


• Advanced Knowledge of Linux Red Hat


• Advanced Knowledge of Oracle Applications and Database Services


• Excellent knowledge of MS Exchange 2010 / 2013 / Office 365


• Excellent understanding of DNS, DHCP, TCPI/IP, MPLS, firewalls and security


• Advanced knowledge and experience of Server and storage hardware architectures


• Advanced knowledge of LAN and WAN standards, configuration and design


• Excellent knowledge of Contact Centre Telephony VoIP / SIP – Avaya, Cisco, Cloud ACD


• Broad Application exposure, support and deployment


• Management and liaison with outsourced providers


• Excellent oral and written communication skills


• Ability to translate technical issues into understandable business language


• Excellent problem solving skills

Preferred:

• ITIL Service Management Experience


• PCI and other regulatory compliance knowledge


• Apple IOS / Apple devices / Tablets / Smartphones


• Knowledge of the Motorola product family


• Experience with Project management principles – Prince2 and / or Agile


• Experience in implementing large scale business solutions


• Experience of ERP / PoS systems

Attitudes and behaviours:

• Treats team members with consideration and respect


• Demonstrates a flexible and collaborative approach


• Sets high personal standards


• Builds positive and constructive relationships with colleagues


• Proactive and considered approach


• Demonstrates energy and resourcefulness in addressing business needs and requirements


• Focuses on delivering best possible outcome and value for River Island and for the customer


• Takes personal responsibility for team and departmental success


• Takes a positive and responsive approach to identifying, raising and resolving risks and issues

If you’re interesting in this Infrastructure Delivery Analyst (Infrastructure, Analyst) role, please click “Apply Now”!