Cabin Crew-London City - British Airways - London City Airport

Closing Date: 24 November 2015

A fantastic opportunity exists to join our ever-expanding London City team of Cabin Crew where you will deliver outstanding customer service. BA CityFlyer is a wholly owned subsidiary of British Airways.

As a member of Cabin Crew with British Airways CityFlyer, you will be enthusiastic and passionate about our products and services and focus on putting the customer at the heart of everything you do.

You’ll have the opportunity to develop new skills and take control of your career path and be recognised and rewarded for your outstanding contribution.

As BA CityFlyer Cabin Crew you will have the potential to earn an average reward package of between £21,000 – £27,000 per annum. This comprises of a starting salary of £12,984 per annum, a London Weighting allowance for London City based employees, an hourly payment when you are flying, company performance bonus, commission for Inflight Retail sales and other payments. Annual leave starting at 28 days per year rising to 33 days per year.

Principal Accountabilities

To ensure operational safety, security and health and safety responsibilities are performed to the highest standards and are compliant with EASA, British Airways CityFlyer requirements and all other relevant legislation

Maintain safety compliance at all times with Safety & Equipment Procedures (recency) training

Deliver world-class service excellence in line with our service standards and behaviours

To ensure compliance with all corporate policies and procedures in accordance with relevant legislation

To act as a British Airways CityFlyer role model to crew, colleagues and customers adhering to our uniform standards

To build effective working relationships with colleagues and service partners to work as one team

To deliver the crew objectives set by the business

The Individual

Essential Qualities

You appreciate why the safety and security of our customers is so important for British Airways CityFlyer

You are passionate about delivering service excellence every time

You genuinely enjoy customer interactions and place the customer at the heart of everything you do

You are able to confidently deal with challenging and difficult circumstances and remain resilient throughout

You show respect and understanding for different cultures and backgrounds and you treat everyone as individuals

You are able to build relationships with all your colleagues in a professional way in order to deliver excellent customer service

You are an effective communicator and you are able to deliver difficult messages with confidence

You understand the need to follow rules however you are able to be flexible depending on the situational needs

You proactively seek solutions and take personal responsibility for resolving problems

You are able to learn new information easily and quickly apply it correctly

You always demonstrate a positive ‘can do’ attitude

You appreciate the need to work in a timely fashion and appreciate the need for punctuality

You uphold high personal and professional standards

You demonstrate pride and knowledge of the British Airways brand and understanding of the business strategy

Essential Criteria

To be aged 18 or over at time of application

Have 3 GCSEs at Grade C or above or equivalent (excluding General Studies and Critical Thinking)

Fluent in both spoken and written English

Previous customer service experience, within the hospitality and travel industry

Hold a valid passport (with minimum of 12 months before expiry date) with the unrestricted right to live and work in the UK and which allows unrestricted global travel

To undergo a Criminal Record Check for all countries of residence for six months or more in the previous five years and be able to provide satisfactory references for the last five years

Ability to obtain and retain an airside pass

Be willing and able to work shifts covering 24 hours a day, 7 days a week, 365 days a year for your entire career

Be willing and able to spend periods of time away from home and conduct stand-by duties in the proximity of your airport base

To wear the British Airways uniform to the required standard with no visible tattoos or body piercing. Tattoos or body piercings must never be visible on the body or through uniform clothing and CANNOT be covered up i.e. with make-up, plasters

Physical Criteria

To be medically and physically fit to meet regulatory and role requirements (if successful, you will be required to attend BA Health Service Medical Assessment)

If you have a colour vision deficit you must safely pass Safety Equipment & Procedures (SEP) training. You must be able to demonstrate the ability to safely perform crew duties by means of a suitable functional assessment

To be the required height, between 1.57m (5’2”) and 1.85m (6’1”) with weight in proportion to your height and a vertical function reach of at least 2.01m (6’7”)

Cardiopulmonary resuscitation (CPR) Be able to kneel astride a person within the space restriction of 46cm (18”), apply pressure through both arms to a depth of 5-6 cm (2.5”), for 30 compressions for a period of 2 minutes minimum

You are able to lift a weight of 9kg (20lb) from a height of 195cm (78”), this is the equivalent of lifting a medical kit from an aircraft overhead locker

You are able to tread water whilst fitting a lifejacket and pull your own bodyweight out of the water and into a life raft using the hand holds on the side of the raft

You are able to pull a fully laden trolley weighing up to 86kg (13.5st) and on an incline of up to 3 degrees

You are able to fit into an aircraft jump seat harness without a seatbelt extension

Stand in an area 51cm x 51cm (20” by 20”) and not impede the route past you, this is to enable a rapid aircraft evacuation

You are able to swim 50m (55 yards) followed by treading water for 3 minutes and be able to assist people in water

You are able to lift a weight up to 25kg. This is so that you are able to lift an emergency overwing window and quickly exit the aircraft

You feel confident working with heights e.g. you need to be able to descend an aircraft escape slide 4 metres above the ground

You are able to stay calm and deal with emergencies and take control of people when required

You feel confident in carrying out all safety and emergency procedures on board

To be prepared to remove any headwear in the event of an emergency in order to be able to pull on an emergency smoke hood in the required time

European Aviation Safety Agency (EASA) regulations require that all current or former cabin crew inform us if they hold or if they have held an attestation from any Member State (i.e. a country covered by EASA) in the last 5 years

Application Process

To apply, you have to complete the eligibility questions, uploaded your CV and answer the following application question:

We would like you to belong in our Cabin Crew team. Please describe what attracts you to the role and what skills and qualities will make you an outstanding member of our team. (Min 150 words – Max 300 words)

The next stage of the assessment is to complete an online assessment which will take approximately 35 minutes to complete. Each section of the assessment measures different aspects that have been identified as important for the role. Following completion of this we will review your application and if successful invite you to attend an assessment centre.

It is important that before you start the application that you have read and understood the information on the website about British Airways and the role for which you are applying.

Please note: We are only able to consider one application per candidate, please decide whether you would like to pursue the Mixed Fleet, Gatwick or London City Cabin Crew role at this stage and apply accordingly.

Benefits

Reward package: starting salary of £12,984 plus London Weighting (£1,931 per annum) plus £2.61 per hour flight Duty Pay

Annual leave starting at 28 days per year rising to 33 days per year

Preference bidding for rostered duties

Investment in ongoing training and development

Julien MacDonald designer uniform

Dedicated secure car parking at London City

Childcare vouchers

Health Assured Counselling and Advice Facility

Access to the BA staff travel concession scheme after completion of 6 months’ service

Please note: We are only able to consider one application per candidate, please decide whether you would like to pursue the Cabin Crew London City, Gatwick or Mixed Fleet role at this stage and apply accordingly.

Additional Website Text

If you are using a Mac computer, Google chrome or have firefox you will experience problems selecting the drop down options and be unable to submit your application. We recommend you use a windows computer or ipad to complete your application.

We suggest that you do not leave submission of your application until the last minute. In previous schemes we are aware that a significant number of applications are received just before the closure of the application window, which can cause problems.