Receptionist (Part-time) - French Connection - London NW1

Job Description: Receptionist (Part-Time 32 hours)

Shift Pattern – Monday, Wednesday, Thursday & Friday (9.30am – 6.30pm)

Key Objective: To provide a professional and efficient front of house service to all French Connection visitors and head office employees.

Support

• Ensure all incoming telephone calls are answered promptly and filtered correctly, taking messages or connecting to internal departments and colleagues as appropriate


• Manage the booking diaries for all head office meeting rooms, ensuring any conflicting requests are prioritised effectively


• Efficiently arrange and maintain a responsive courier service (booking domestic collections and deliveries)


• Book all travel and accommodation for Retail Stores and the Retail Operations Team as directed through authorised partners (i.e. ATPI Travel)


• Acknowledge requests & and process in a timely manner when requested for authorised events (i.e. Range Review, Training)


• Ensuring that all expenses incurred are within the allocated budgets, escalating issues to the Retail Operations Assistant where appropriate


• Opening and closing the Reception area in accordance with company policies regarding security and health and safety


• Ensure the reception area is maintained in a clean and tidy state at all times

People

• Greet all head office visitors in a professional and friendly manner, ensuring the relevant head office colleague is informed of their arrival in a timely manner


• Deal with all enquiries professionally and effectively, escalating any complaints or outstanding issues to the Retail Operations Assistant


• Maintain clear and effective communication with support service colleagues, ensuring the smooth running of the department at all times


• Provide support to colleagues, franking outgoing post and providing training as required


• Ensure all visitors sign in and out upon arrival and departure, in line with company guidelines

Administration

• Maintain all head office stationery supplies at adequate levels, including placing specific orders on request, monitoring departmental usage, etc


• Ensure a constant supply of franking labels and credit at all times


• Book taxis for visitors in line with established procedures, ensuring the appropriate administration is completed in a timely manner (including invoices)


• Ensure that accurate records are maintained for all travel and accommodation expenses, reconciling these costs against invoices that are received, highlighting and resolving and inconsistencies


• Complete ad hoc administrative duties as required (photocopying, faxing, filing, etc

Please note that if you have not heard from us in 14 days you have unfortunately been unsuccessful.

Job Type: Permanent

Required experience:

• Strong Customer Service Skills & Professional Telephone Manner: 2 years