Passenger Ambassador Heathrow Airport - Reach Contact limited - Heathrow

Reach is looking Chinese, Nigerian, Vietnamese, German, Spanish, Arabic, Indonesian, Korean, Italian speakers to join its fantastic Passenger Ambassadors’ Team team at Heathrow Airport.

This is a great opportunity to be part of an international Customer Care and Sales Team, represent Heathrow at the highest standards and work in vibrant, dynamic and ever-growing environment.
The Passenger Ambassador role will also provide you with excellent retail experience, supporting global premium and luxury brands to drive the footfall and maximise every sales opportunity.
The responsibilities for this role fall in three main areas:
Customer care: assisting all passengers with their enquiries in a polite and professional manner by providing them with directions for transfers to other terminals, for Airline desks, toilets, restaurants , gates and information desks.
Sales: liaising and developing strong relationships with all stores and boutiques across all terminals, providing passengers with excellent knowledge about brand presence, assisting with any particular shopping requests, offering a unique and tailored shopping experience.-
Administration: ensuring the electronic paperwork is completed in a timely and accurate manner, providing regular commercial feedback and consistently reporting to the Terminal Managers.

Have previous experience of working in a customer service and sales role;- Be passionate, energetic and able to inspire passengers;- Be professional and courteous;- Go the extra mile to ensure 100% passenger satisfaction;- Be proactive, driven and willing to hit and exceed expectations;

Package: 17K+ 10% bonus depending on the achievement of KPIs plus usual benefitsFull training will be provided.

Job Type: Full-time

Salary: £17,000.00 /year

Required experience:

Required language:

• Chinese, Nigerian, Vietnamese, German, Spanish, Arabic, Indonesian, Korean, Italian