Uninterruptible Power Supply (UPS) Service Technician

Piller UK Ltd is the worlds leading manufacturer of Rotary UPS systems and we are currently looking to fill a field service vacancy within the company’s busy Service Department. Applicants should be located in the South of England ideally along the M4 corridor or within 2 hours of London.

Qualifications

You should ideally have a minimum of ONC, HNC, HND or equivalent in Electronic / Electrical engineering with, if possible, a bias towards power electronics. Knowledge of regulation and logic control systems, rotating machines (Synchronous, Asynchronous motors) power rectifiers and inverter drives would be an advantage.

The Person

You must be a well-presented confident person with good oral and written communication skills. You must be flexible and cope with change at short notice, you should be prepared to work regular weekends and occasional nights and be available to travel countrywide and occasionally to Europe, you must also be prepared to occasionally stay away from home.

You must be a good self-learner, product training is given but a lot of emphasis is placed in on the job learning with guidance from more experienced members of the service team. You must have good practical, technical and problem solving skills and be able to use basic hand tools and assorted electrical instruments and test equipment (DVMs, Clamp meters, Insulation testers and Oscilloscopes).

You must be a good self-organiser and will be expected to manage your time, equipment, company vehicle and reports and be able to present paperwork and electronic submissions within specified time frames. You must be computer literate and be able to navigate directory structures and use standard MS type office packages.

Piller service engineers visit many sensitive financial and government establishments where security requirements can be rigorous. Due to the aforementioned security requirements the candidate must hold a full British passport and must have been resident in the UK for at least 5 years. Screening as part of clearance processes is required by some of our customers so once employed candidates may be asked to submit to credit checks, and unspent criminal conviction checks through the Disclosure and Barring Service.

You must hold a clean full UK driving licence.

The Job

The job title is Customer Service Engineer. This is a field engineer position which is home based. The field engineers are responsible for commissioning, maintaining, repairing and if necessary modifying Piller’s range of power protection products.

The job would suit an appropriately qualified person who already has field service experience especially if they have worked for another UPS manufacturer, however this is not essential.

Our product range consists of, but is not limited to, battery backed rotary UPS systems, diesel UPS systems with both battery and kinetic energy storage. Static UPS systems and static and rotary frequency converters including 400Hz aircraft ground power equipment.

Our field engineers are mobile and are responsible for ensuring that they arrive at site on time, with all of the necessary tools, spares and equipment required to complete the assigned task. The field engineers are allocated a task from head office and are given all of the job details, they are then expected to ensure that they are properly prepared for the visit.

Our field engineers are employed on a 5 from 7 day contract which requires them to work, on average, every other weekend with 2 other days off scheduled during the week. A high degree of flexibility is required to enable us to keep pace with the ever changing demands of our customer base. We cannot stress enough that this is not a ‘9 to 5’ job and requires a person who can cope with sudden change of routine and who must occasionally be prepared to work away at short notice. Some of our customers require out of hours work so some night work will be required.

The field service team provides a 24/7 on call service which is manned by 2 engineers every day of the year. The on call duty lasts for 7 days with a gap of between 7 and 10 weeks between duties. When on call the engineer is required to be available to attend our customer’s sites at any time of day or night if required to do so. New engineers are expected to get up to speed quickly and will be required to join the on call list as soon as possible and no later than 6 months after their employment starts.

The Package

The working week is based on 5 from 7 days where every other weekend is a working weekend.

Overtime is paid on a daily basis after 10 hours of work has been completed.

Overtime is paid for any work carried out between 22:00 and 06:00.

All tools and instrumentation are provided and maintained by the company.

All PPE and Piller Company clothing are provided.

A company car is provided which is available for private use and is fully expensed if required subject to HMRC taxation rules.

A company pension scheme and private medical scheme are available after a qualifying period.

The company will pay reasonable expenses incurred on company business and provides a company credit card for this purpose.

The company allows 20 days paid annual leave plus bank holidays plus some discretionary days over the Christmas holiday period.

Salary: £33,500 + 15% shift allowance. Overtime is payable at 1.25 times the contracted hourly rate. An on call allowance is also paid daily for every complete day spent on call the allowance is currently £37 per day.

Interview

Candidates who make it to the interview stage will be interviewed by the Service Manager at our office in Goucestershire.