Senior ServiceNow Technical ITSM Consultant/ Developer

Senior ServiceNow Technical ITSM Consultant(XML/HTML/Javascript)

An exciting opportunity has arisen for an experienced Senior Technical ServiceNow ITSM Consultant to join fast growing, blue chip organisation looking after their prestigious client base in London, or the Midlands or remotely..

As a Senior Technical ServiceNow ITSM Consultant you will work closely with Customers to understand and translate their business and technical requirements, propose solutions to business problems and lead the technical delivery of the chosen solution. If you have a strong and proven background in Service Management technical delivery in one or more of the following areas we want to hear from you:
 ITSM, ITIL, ITAM, CMDB/uCMDB
 ServiceNow, (essential) Web Technologies (XML, HTML, JavaScript, Web Services, etc.).

As a Senior ServiceNow Technical ITSM Consultant you will be responsible for preparing and running functional design workshops including the creation of design specifications based on out-of-the-box functionality and customer requirements.
 Full customer engagement around the technical solution including challenging and validating the customer requirements with regards to “needs” versus “wants”. Working with the Client this requires thought leadership in transforming “solutionised” requirements to true business outcomes.
 Providing creative solutions to resolve business problems via customer requirements based on the technology ServiceNow,, process gaps (ITSM/ITIL) and cultural challenges (people).
 Working with the Pre-Sales and Technical Architecture functions to support, validate and help deliver client presentations, workshops and responses to technical and business enquiries.
 Proven hands-on technical delivery (including development, testing and implementation) of cost-effective ServiceNow solutions using a number of technical skills such as HTML, XML, JavaScript/AJAX, Integrations (web services, SOAP, email, MID, etc…).

As a ITSM ServiceNow Technical Consultant you will have:
Hands-on design, development and deployment experience with the platform for 12 – 18+ months min.
 Experience in providing creative solutions to business problems and working with IT Service Management (ITIL) processes, metrics and key performance indicators.
 solid understanding and experience in using a number of web technologies such as HTML, CSS, XML, JavaScript/AJAX and developing integrations with the ServiceNow platform using web services, SOAP, email, MID, plugins.
 Knowledge of technical components such as LDAP, VPN, SSL and other such technologies
 ITIL V2 or V3 Foundations Certification.
 Have proven leadership experience in managing small teams and projects.
 Ability to produce documentation on various levels including technical and customer facing.
 Proven team player and team builder.
 Educated to Degree Level.
 Be prepared to travel.

Our client is a fast growing IT company , their mission is to become an IT partner of choice in its chosen niche markets. They have been ranked 18th place in the Sunday Times Microsoft Tech Track 100, which positions Britain’s 100 private technology companies with the fastest-growing sales.

So if you are an expereinced ITSM ServiceNow Technical Consultant with ServiceNow experience looking for your next challenge please apply!